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BSB 650 000
You can register for Internet Banking online. To register for Internet Banking you will need your Member Number and a password.
If you have forgotten your Internet Banking password you can use the ‘Forgot Password’ option which is located on the log on page underneath the log on button.
Alternatively you can contact us on 13 19 87 for assistance.
If you enter an incorrect password 3 times your access to Internet Banking will be blocked.
To unblock your access, please contact us on 13 19 87 or visit your nearest branch.
To change your password:
The following browser versions are supported to use our Internet Banking:
To view your account transactions:
To change your account nickname:
Add new Billers or Payees by selecting either the ‘Add Biller or ‘Add Payee’ options when making a new BPAY® or Pay Anyone payment using Internet Banking or our Mobile Banking App. If you select the ‘Add to my Address Book’ checkbox, the new Biller or Payee will be added to your address book for future use. You can also add new Billers or Payees directly from your Address Book by using the relevant ‘Add Biller’ or ‘Add Payee’ icon. You can use the ‘More’ icon to edit, delete or generate a new payment.
The Interest Advice screen allows you to see your interest earned for the previous financial year.
You have the option to print or download this information in PDF format.
You will need to have an eligible home loan to set up Online Redraw. All parties on the loan, including guarantors, will need to sign a Redraw Authority form.
Once approved, this authority will allow any borrower on the loan to request an online redraw.
Online redraws are only available for specified Home Loans in Personal Internet Banking. Online redraws are not available for Personal Loans or Business Loans. For details on which home loans allow redraws refer to the Terms and Conditions of the loan.
Once you have been set up for Online Redraw, simply select the ‘Transfer’ option, located under the Payments menu. When you are on the Payment Details screen, select your Home Loan account as the ‘From Account’. Redraw funds can go into another one of your Newcastle Permanent accounts only.
For Premium Plus Package Variable and Fixed Rate home loans, no Redraw Fee is payable.
For other eligible home loans, a $10 Redraw Fee applies to each online redraw. Branch redraws remain at $25.
If you would like to cancel your online redraw access, you will need to visit your local branch or contact us on 13 19 87.
Statements for the previous seven years are available on Internet Banking.
To view previous statements, navigate to the statements page on Internet Banking to search up to the last seven years^^.
If you are registered for electronic communications, you will receive an email to let you know when your statement is available in Internet Banking. If you’re unable to locate your statement, contact us on 13 19 87.
You can request a statement if you require a formal statement with your most up to date transactions. The statement will include all transactions since your last statement until today.
To request a statement:
The statement will then be available under statements in your internet banking within three business days.
Yes - it’s easy to opt-in to receive electronic communications. Please note that this is only available to customers who use Internet Banking for personal use (not business users).
Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info or bank from the safety and comfort of your home via the app, internet banking or call our local call centre team.
Terms and conditions apply for internet banking and the banking app.