Getting Started with Internet Banking

You can register for Internet Banking online. To register for Internet Banking you will need your Member Number and a password.

If you have forgotten your Internet Banking password you can use the ‘Forgot Password’ option which is located on the log on page underneath the log on button.

Alternatively you can contact us on 13 19 87 for assistance.

If you enter an incorrect password 3 times your access to Internet Banking will be blocked.

To unblock your access, please contact us on 13 19 87 or visit your nearest branch.

To change your password:

1. Log on to Internet Banking,
2. Navigate to the Change password screen,
   • Select Settings, then Change Password under the ‘My Settings’ heading
3. Enter your current Internet Banking password in the Old Password field,
4. Choose a new password, 
5. Retype your new password, 
6. Click ‘Submit’.

The following browser versions are supported to use our Internet Banking:

• Google Chrome version 50 and above
• Microsoft edge version 40 and above
• IOS Safari version 9 and above
• Mozilla Firefox version 50 and above
• Desktop Internet Explorer version 9 and above when using Windows 7 or higher
• Mobile Internet Explorer version 10 and above.

To view your account transactions: 

1. From the Accounts Summary table on the HOME Screen, click the ‘more options’ icon to the right of account details and select ‘Transaction History’; or click the account number to bring up your transactions list.
2. The transactions for the account selected will display. The most recent will appear at the top of the list or you can use the ‘search’ icon to filter for specific transactions.

To change your account nickname:

1. Log on to Internet Banking,
2. Navigate to the Update account nicknames screen,
• Select Settings, then Update account nicknames under the ‘My Settings’ heading.

Add new Billers or Payees by selecting either the ‘Add Biller or ‘Add Payee’ options when making a new BPAY® or Pay Anyone payment using Internet Banking or our Mobile Banking App. If you select the ‘Add to my Address Book’ checkbox, the new Biller or Payee will be added to your address book for future use. 

You can also add new Billers or Payees directly from your Address Book by using the relevant ‘Add Biller’ or ‘Add Payee’ icon. You can use the ‘More’ icon to edit, delete or generate a new payment.

The Interest Advice screen allows you to see your interest earned for the previous financial year.

1. Log on to Internet Banking,
2. Navigate to the Interest Advice page,
• Select Accounts, then Interest advice under the Account Information heading,
3. Select the account you would like to view tax information on,
4. Select ‘Year' and then select 'search’ and the following fields will display:
• Interest paid for the selected period,
• Interest earned for the selected period,
• Tax paid on the account for the selected period,
• Account name /nickname and
• Account number

You have the option to print or download this information in PDF format.

You will need to have an eligible home loan to set up Online Redraw. All parties on the loan, including guarantors, will need to sign a Redraw Authority form.  

Once approved, this authority will allow any borrower on the loan to request an online redraw.

Online redraws are only available for specified Home Loans in Personal Internet Banking. Online redraws are not available for Personal Loans or Business Loans. For details on which home loans allow redraws refer to the Terms and Conditions of the loan.

Once you have been set up for Online Redraw, simply select the ‘Transfer’ option, located under the Payments menu. When you are on the Payment Details screen, select your Home Loan account as the ‘From Account’. Redraw funds can go into another one of your Newcastle Permanent accounts only.

For Premium Plus Package Variable and Fixed Rate home loans, no Redraw Fee is payable.

For other eligible home loans, a $10 Redraw Fee applies to each online redraw. Branch redraws remain at $25. 

If you would like to cancel your online redraw access, you will need to visit your local branch or contact us on 13 19 87. 

Statements for the previous seven years are available on Internet Banking. 

To view previous statements, navigate to the statements page on Internet Banking to search up to the last seven years^{^^}.

If you are registered for electronic communications, you will receive an email to let you know when your statement is available in Internet Banking. If you’re unable to locate your statement, contact us on 13 19 87.

You can request a statement if you require a formal statement with your most up to date transactions. The statement will include all transactions since your last statement until today. 

To request a statement:

1. Log on to Internet Banking,
2. Navigate to Accounts, and select ‘Statements’,
3. Select the ‘Request a statement’ action,
4. Select the account you require a statement for and click continue.

The statement will then be available under statements in your internet banking within three business days.

Yes - it’s easy to opt-in to receive electronic communications. Please note that this is only available to customers who use Internet Banking for personal use (not business users).

1. Log on to Internet Banking,
2. Select ‘Settings’ and then ‘Preferences’,
3. Click ‘Set Communication Preferences’,
4. If you are not opted into electronic communications, you can now select ‘Yes’ underneath the electronic communications heading.