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What you need to know to get started with our Online Banking services.

Getting Started

You can register for Internet Banking online. To register for Internet Banking you will need your Member Number and a password.

To log on to Internet Banking, click the ‘Log on’ button located on the top right-hand corner of our website. 

  1. In the Customer ID field enter your Member Number, (for Business Members, enter your Customer ID as a member number.userID)
  2. For first time Log on, enter your existing Access Code in the Password field
  3. Set and confirm your new Password
  4. Read and accept our Terms and Conditions. 

If you have registered for Internet Banking, via a branch, online, post or over the phone, you’ll need to log on within 30 days of receiving your Temporary Password.

If you have forgotten your Internet Banking password you can use the ‘Forgot Password’ option located on the log on page.

Alternatively you can contact us on 13 19 87 for assistance.

Your email address can be updated directly in Internet Banking. 

  1. Click your User Profile icon, located along the top menu, 
  2. Select ‘Preferences’,
  3. Click ‘Set Personal Details’.

All other contact details must be updated using a service request. This can be found by selecting ‘Service Requests’ from the Services menu.

If you enter an incorrect password 3 times your access to Internet Banking will be blocked.

To unblock your access, please contact us on 13 19 87 or visit your nearest branch.

To change your password:

  1. Log on to Internet Banking,
  2. Click on your User Profile icon located in the top menu,
  3. Navigate to Security Settings,
  4. Enter your current Internet Banking password in the Old Password field,
  5. Choose a new password, 
  6. Retype your new password, 
  7. Click ‘Submit’.

Account Management

To view your account transactions: 

  1. Select the account you wish to view from the Accounts menu option or from the HOME screen.
  2. From the Accounts Summary table on the HOME Screen, click the ‘more options’ icon to the right of account details and select ‘Transaction History’; or click the account number to bring up your transactions list.
  3. The transactions for the account selected will display. The most recent will appear at the top of the list or you can use the ‘search’ icon to filter for specific transactions.

To view more details about your selected account, click ‘Account Information’.

To change your account nickname:

  1. Log on to Internet Banking,
  2. Click your User Profile icon, located in the top menu,
  3. Navigate to Preferences,
  4. Update your Account Nickname by selecting ‘Update Account Preferences’ from the drop-down menu.

Add new Billers or Payees by selecting either the ‘Add Biller or ‘Add Payee’ icons when making a new BPAY® or Pay Anyone payment using Internet Banking or our Mobile Banking App. If you select the ‘Add to my Address Book’ checkbox, the new Biller or Payee will be available for future use. 

You can also add new Billers or Payees directly from your Address Book by using the relevant ‘Add Biller’ or ‘Add Payee’ icon or use the ‘More’ icon to edit, delete or generate a new payment.

The Request Tax Information screen allows you to see your interest earned for the previous financial year.

  1. Log on to Internet Banking,
  2. Navigate to the Account Summary screen,
  3. Locate the account you would like to view tax information on,
  4. Select ‘Interest Advice’ and the following fields will display:
    • Interest paid for the selected period,
    • Interest earned for the selected period,
    • Tax paid on the account for the selected period,
    • Account Name / nick name and
    • Account Number

You have the option to print or download this information in PDF format.

Loan Redraw

You will need to have an eligible home loan to set up Online Redraw. All parties on the loan, including guarantors, will need to sign a Redraw Authority form.  

Once approved, this authority will allow any borrower on the loan to request an online redraw.

Online redraws are only available for specified Home Loans in Personal Internet Banking. Online redraws are not available for Personal Loans or Business Loans. For details on which home loans allow redraws refer to the Terms and Conditions of the loan.

Once you have been set up for Online Redraw, simply select the 'Transfer Money' button, which is located under Transfers & BPAY® menu. When you are in the Enter Payment Details screen, select your Home Loan account as the 'From Account'. Redraw funds can go into another one of your Newcastle Permanent accounts only.

A $10 fee applies to each online redraw. Branch redraws remain at $35. Details about Fees are included in the Fees and Charges brochure. 

If you would like to cancel your online redraw access, you will need to visit your local branch or contact us on 13 19 87


Statements for the previous seven years are available on Internet Banking. 

To view your statement:

  1. Log on to Internet Banking,
  2. Navigate to Accounts, and select ‘Statements’,
  3. Select ‘Account Summary’, and the account you would like to view.

To view previous statements, select your chosen dates on the calendar to search up to the last seven years^^.

If you are registered for electronic communications, you will receive an email to let you know when your statement is available in Internet Banking. If you’re unable to locate your statement, contact us on 13 19 87.

Yes - It’s easy to opt-in to receive electronic communications. Please note that this is only available to customers who use Internet Banking for personal use (not business users).

  1. Log on to Internet Banking,
  2. Click your User Profile icon, located in the top menu,
  3. Select Preferences, and click ‘Set Communication Preferences’.
  4. Enter your email address.
Alternatively, contact us on 13 19 87 or visit your local branch.

Need help?

Contact us icon 13 19 87

Weekdays: 8am - 8pm
Saturday: 8am - 4pm
or drop into your local branch
Here's some more information for you: 
The complete terms and conditions for Internet, Mobile and Phone banking are contained in the Account Access Terms and Conditions.
» The links provided are to websites controlled or offered by third parties (non-Newcastle Permanent). Links to other websites are provided for convenience only and do not represent any endorsement by Newcastle Permanent of the products or services offered by the website owner.
® Registered to BPAY Pty. Ltd. ABN 69 079 137 518
Restrictions apply to some services, please see the applicable product schedule for details. 
^^It is only possible to view past statements from when your accounts were registered for Internet Banking.