Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.
You can offer feedback or raise a complaint in writing, through one of our branches or by calling our Member Support Centre on 13 19 87.
Our dispute resolution process
If your complaint isn't resolved to your satisfaction, you can ask for your complaint to be reviewed by Newcastle Permanent’s Internal Dispute Review Committee. If you are unhappy with their response you can refer your complaint to the external resolution scheme, Credit and Investments Ombudsman (CIO).
Download the CIO Dispute resolution scheme (PDF, 3mb)