Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.
You can offer feedback or raise a complaint in writing, through one of our branches or by calling us on 13 19 87.
Our dispute resolution process
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001