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Ways to get in touch

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

Call 13 19 12. From overseas +61 2 4927 4555

The BSB reference for Newcastle Permanent is 650000. However, please note some business customers may have been issued a different BSB (650300). If you are unsure what your BSB is please contact 13 19 87.

Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.

You can offer feedback or raise a complaint in writing, through one of our branches or by calling us on 13 19 87.

Our dispute resolution process

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

For media enquiries:
Weekdays (8am-5.30pm) call: 0428 284 693
After hours and weekends text: 0466 136 484

Head office:
307 King Street
Newcastle West
NSW 2302

Postal address:
PO Box 5001
Hunter Region Mail Centre
NSW 2310


650 000

Here for you

We’re committed to looking after our members’ financial needs – even in difficult times.