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BSB 650 000

Contact Us

Whether you prefer online or in person, we are committed to providing you with exceptional customer support.

Submit an Enquiry

Call 13 19 87. If you are calling from overseas +61 2 4907 6501

Mon-Fri 8am-8pm Sat-Sun 8am-4pm

Open most public holidays

Head office:
307 King Street, Newcastle West NSW 2302

Postal address:
PO Box 5001 Hunter Region Mail Centre NSW 2310

Fax 02 4927 4475 - From overseas +61 2 4927 4475

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

Call 13 19 12. From overseas +61 2 4927 4555

SMS 0427 842 408

The BSB reference for Newcastle Permanent is 650000. However, please note some business customers may have been issued a different BSB (650300). If you are unsure what your BSB is please contact 13 19 87.

Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.

You can offer feedback or raise a complaint in writing, through one of our branches or by calling our Member Support Centre on 13 19 87.

Our dispute resolution process

If your complaint isn't resolved to your satisfaction, you can ask for your complaint to be reviewed by Newcastle Permanent’s Internal Dispute Review Committee. If you are unhappy with their response you can refer your complaint to the external resolution scheme, Credit and Investments Ombudsman (CIO).

Download the CIO Dispute resolution scheme (PDF, 3mb)

For media enquiries: please call 0427 567 846 or 02 4927 4221

Contact Us
Call 13 19 87 - We're here to help

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  • Contact us Call 13 19 87

  • Enquiry Make an enquiry

    One of our friendly Financial Advisers will respond to your enquiry within 1 business day (Monday to Friday).

    All information is required unless otherwise stated as optional.

    One of our friendly Member Service Officers will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

    One of our friendly Home Loan Experts will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

    One of our friendly Personal Loan Experts will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

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    Please be aware to borrow this amount you will be required to provide security. You may continue with your online enquiry, providing security where requested, or you can contact our Member Support Centre on 13 19 87 to discuss our security requirements prior to completing your enquiry.

    Security against Loan

    The car should be less then eight years old and for personal use only.

    The motorcycle should be less then seven years old at the end of the loan term. Please note that only on-road and dual purpose motorcycles are accepted as security for a Personal Loan.

    To be used as security this account must be held with the Newcastle Permanent. If you would like to transfer your Term Deposit to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    If the property is mortgaged, the mortgage must be held with the Newcastle Permanent to be accepted as security. If you would like to transfer your Mortgage to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    Financial statements for the past two financial years will be required to support your application.

    Please note that unemployment benefits are not accepted as eligible income to apply for a Personal Loan. You may contact our Member Support Centre directly on 13 19 87 for further clarification on acceptable sources of income.

    Acceptable Pension type: Aged, Disability, Veterans Affairs and Carers. If you are receiving any other type of pension you may not be eligible for a Personal Loan. Please contact our Member Support Centre on 13 19 87 to discuss your eligibility.

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    Here’s some information for you: Terms and conditions apply and will be included with our loan offer.

    Here’s some information for you: Newcastle Permanent Building Society AFSL 238273.

    Here’s some information for you : Applications for finance are subject to Newcastle Permanent's normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable. Loans for commercial purposes are excluded.

    Here's some more information for you: This enquiry does not constitute a loan or pre-approval. Applications for credit are subject to Newcastle Permanents normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable.

    Here’s some information for you: Applications for finance are subject to Newcastle Permanent's normal credit approval process.

  • Locate us Find a local branch

    Find a local branch or ATM

    Find a Newcastle Permanent Branch or ATM* by typing in the suburb or postcode below:

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    * We have arranged for our members to have access to more than 3,000 ATMs Australia wide. This includes all Newcastle Permanent ATMs and Westpac Group ATMs. Westpac Group ATMs are the network of ATMs operated by Westpac Banking Corporation, St. George Bank, Bank SA and Bank of Melbourne. Fees and charges may apply to ATM transactions. Please see the product terms and conditions for details. Fees associated with using an ATM other than a Newcastle Permanent ATM or a Westpac Group ATM, are unascertainable.
    Terms of Use:
    The Locator Service ("the service") is provided by Westpac Banking Corporation ABN 33 007 457 141, with some elements of the service being provided by third parties (including but not limited to eHound Pty Ltd ABN 34 097 056 570). Newcastle Permanent Building Society Limited ("Newcastle Permanent") does not provide the service and has no control over the availability or accuracy of the service. Your use of this service is governed by the Terms of Use of Newcastle Permanent's websites and Newcastle Permanent's Privacy Statement.