Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info.
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BSB 650 000
Call 13 19 87. From overseas +61 2 4907 6501
Please report lost or stolen Newcastle Permanent cards immediately.
Call 13 19 12. From overseas +61 2 4927 4555
The BSB reference for Newcastle Permanent is 650000. However, please note some business customers may have been issued a different BSB (650300). If you are unsure what your BSB is please contact 13 19 87.
We're working to be Australia's favorite banking experience. So please, let us know what we’re doing well and what we can do better. Visit our Compliments and Complaints page to see the best ways to get in touch with us.
View Whistleblower Protection Policy.
Whistleblower Form
For media enquiries: Weekdays (8am-5.30pm) call: 0428 284 693 After hours and weekends text: 0428 284 693 Email:media@newcastlepermanent.com.au
Head office: 307 King Street Newcastle West NSW 2302
Postal address: PO Box 5001 Hunter Region Mail Centre NSW 2310
Simply let us know and we can arrange an interpreter to help with your call. You can also use the Translating and Interpreting Service (TIS National) for immediate interpreting support on 13 14 50.
If you find hearing or speaking on the phone tricky, you can reach us through the National Relay Service (NRS).
We’re committed to looking after our members’ financial needs – even in difficult times.
Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info or bank from the safety and comfort of your home via the app, internet banking or call our local call centre team.