Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info.

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Ways to get in touch

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

Call 13 19 12. From overseas +61 2 4927 4555

The BSB reference for Newcastle Permanent is 650000. However, please note some business customers may have been issued a different BSB (650300). If you are unsure what your BSB is please contact 13 19 87.

We're working to be Australia's favorite banking experience. So please, let us know what we’re doing well and what we can do better. Visit our Compliments and Complaints page to see the best ways to get in touch with us.

For media enquiries:
Weekdays (8am-5.30pm) call: 0428 284 693
After hours and weekends text: 0428 284 693

Head office:
307 King Street
Newcastle West
NSW 2302

Postal address:
PO Box 5001
Hunter Region Mail Centre
NSW 2310

Do you prefer to speak another language?

Simply let us know and we can arrange an interpreter to help with your call. You can also use the Translating and Interpreting Service (TIS National) for immediate interpreting support on 13 14 50.

If you find hearing or speaking on the phone tricky, you can reach us through the National Relay Service (NRS).


650 000

Here for you

We’re committed to looking after our members’ financial needs – even in difficult times.