Secure and convenient access to your money
We offer a range of simple and convenient ways for you to access your money and complete transactions quickly.
With our deposit and transaction accounts we offer a broad range of ways to access your money to suit your needs. Our Visa Debit# card can be used for purchases in-store, over the phone, online, and anywhere in the world where Visa is accepted. Internet banking is available 24/7 and is easy to use, fast and secure.
Accessing your money when and wherever you may be is extremely important, so having the ability to access a large ATM network is just one of the many features and benefits associated with our cards.
In addition, our handy mobile banking apps for both iPhone* and Android™ can provide you with easy, fast, secure banking when you’re on the go.
Add your eligible Visa Debit card to the Digital Wallet and tap to pay straight away after opening a new account online. No need to wait for your physical card to arrive.
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Other ways to access your money
Access your accounts
You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.
Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.
Notify us of your travel plans
Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.
To use the app to notify us of your travel plans:
- Log on
- Go to Profile
- Select Overseas travel and follow the prompts.
To use internet banking to notify us of your travel plans:
- Log on to internet banking and navigate to Services > Overseas travel,
- Select 'Add trip'
- Enter all countries you plan to visit including stopovers, and the dates you are travelling,
- Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases,
- Select ‘Save’.
Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.
Accessing your money has never been easier with our extensive ATM network.
Our customers get unlimited free access to our extensive ATM network. We also don’t charge fees for customers to use non-Newcastle Permanent ATMs meaning accessing your money has never been easier.
Our ATM Services
- Withdrawals
- Balance enquiries
- Change your PIN (for PINs that are known)
- Print mini-statements
Security Features
- All ATMs are fitted with anti-skimming technology to help protect users from potential skimming attacks
- Our entire ATM network is constantly updated with anti-virus protection to ensure the utmost security at all times
- With 24-hour protection, our ATMs have monitored alarms that include seismic and gas detection alarms
Personal cheques
Personal cheques can be a handy alternative to pay large sums of money or if you need to send a payment via mail.
Our cheque books offer the following advantages:
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Alternative to cash
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No restriction to the cheque value provided there are sufficient cleared funds in your account.
The value noted on the cheque will be withdrawn from the linked account, upon presentation.
If you are making regular cheque payments for bills and purchases, you may wish to consider our Visa Debit card or our Internet Banking which includes BPAY®; facilities.
You should consider the Terms and Conditions. Fees and charges may apply.
#Visa Debit cards and Cheque Books are subject to approval.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. *For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531. Cashcards and Business+ Credit Cards are not eligible.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC. Cashcards and Business+ Credit Cards are not eligible.
Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.