Log on the the app and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.

You'll need your customer ID and a few other personal details.

App:

• Download the app via the App Store or Play Store and follow the prompts.

Internet banking:

• Register via the Log on tab on our website and follow the prompts.

• Download and fill out a salary switching form
• Submit the form with your employer

You’ll be paid into your nominated account once your employer has updated your details.

Along with your device, you'll need a Newcastle Permanent Visa Debit or Visa Value+ credit card. Our team can help you apply for an eligible product if you don't already have one.

First, download Google Wallet from the Google Play Store. Second, you can add an eligible card  by snapping a picture or entering your account number manually.

If your eligible card is already set up for Google Play, you can simply add that card to Google Pay by confirming a few details.

You must be 14 years or over to apply for a Visa Debit card. When opening a new eligible account a Visa Debit card will be automatically issued to you.

If you wish to upgrade an existing account to a Visa Debit card visit one of our branches or call 13 19 87.

Access your accounts

You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.

Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.

Notify us of your travel plans

Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.

To use the app to notify us of your travel plans:

• Log on
• Go to Profile
• Select Overseas travel and follow the prompts.

To use internet banking to notify us of your travel plans:

• Log on to internet banking and navigate to Services > Overseas travel,
• Select 'Add trip'
• Enter all countries you plan to visit including stopovers, and the dates you are travelling,
• Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases, 
• Select ‘Save’.

Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.