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BSB 650 000

Security advice

Keep your personal information safe from fraud.

How we help to protect you

Scammers don’t discriminate.

Cyber-attacks are becoming increasingly sophisticated and anybody can be targeted. We have a dedicated team looking for suspicious transactions and activity across your accounts, but it’s important to remain vigilant and keep your personal information secure.

Get in touch immediately if:

  • We contact you to ask for your personal details, PIN or access codes i.e. your passcode and password/s or any one time password – we would never do this
  • You suspect your access codes or PIN have become known by someone else
  • You see any unauthorised transactions on your account/s
  • You’re concerned that you’ve become a victim of a scam or fraud
  • Your card, phone, passbook or cheque book is lost or stolen
  • You have moved and need to update your details.

Sources of scams

  • npbs icon Emails
  • chat Social media
  • Home Loans Individuals posing as legitimate companies or charities
  • Contact us Phone calls
  • Document Text messages or “smishing”

Common types of scams

Tips to protect your money and identity

  • Online safety

    • Ensure that you have the latest anti-virus protection software on your computer and update your operating system software on your phone when prompted
    • Limit the amount of personal information on your phone and online social media profiles, that could be used to steal your identity
    • Never access our internet banking from a link in an email or SMS
    • Keep all receipts and transaction records and check the details on your statements
    • Use secure payment methods when making a purchase online • Be aware of fake sellers. Check the logo, business name and URL address
    • Check and make sure it is a reputable site by looking for the padlock symbol and ‘https’ at the start of the web address (not http) or using a reputable website checker tool.

     Read more about internet banking security and our important security information.

  • Code safety

    Keep your codes (PIN, passcodes and passwords) safe.

    • Use a passcode and/or biometrics (registered only to you) to protect access to your phone
    • Don’t tell anyone your codes, including friends, family, or someone claiming to be from Newcastle Permanent
    • Don’t write down or store your codes on your card, phone or anything that could be lost or stolen
    • If you do need to record a reminder, make efforts to disguise it.Never give your card or phone used to access banking apps to anyone
    • Cover your PIN when you enter it at an ATM or when accessing internet banking or the app
    • Choose your own codes and don’t use anything easily guessed such as your birthday, name or phone number, or numbers that form a recognisable pattern
    • Check ATMs for any obvious signs of tampering

    It’s important to know you are responsible for losses from unauthorised transactions if you don’t protect your PIN and access codes.

    Despite any guidance we provide, our liability for any losses incurred by you resulting from unauthorised transactions will be determined by the ePayments Code.

  • Card, cheques and passbook safety

    • Sign your card as soon as you receive it, and cut up any old card into pieces before disposing of it
    • Don’t let your card out of your sight when making a purchase
    • Cheques should be treated like cash and kept secure when not in use
    • Never pre-sign cheques or withdrawal forms.

    Read more about card security.