Show your true colours
Open a new account or renew your card to choose from six different colours that really stand out. Add to your Digital Wallet straight after opening a new account without waiting for your physical card to arrive.
Our transaction accounts
Special Monthly Interest Account
A special interest rate, just for retirees, pensioners or over 55's.
A banking app designed for your day-to-day
Tap to pay - start using your Visa card instantly via Apple Pay or Google Pay™.
Schedule payments so you avoid missed deadlines and enjoy stress-free bills.
Make fast payments and transfers with Osko® and PayID®.
Layered protection with Confirmation of Payee and multi-factor authentication.
Work out where your money is going with our expense planner
Enter some details and we'll crunch the numbers to show your weekly expenses. Figures provided by our calculator are indicative only, and do not represent a quote or pre-qualification.
Savings planners
FAQs
To see all FAQs, visit our help & support page.
Everyday banking FAQs
Log on to the app and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.
You'll need your Customer ID and a few other personal details.
App:
- Download the app via the App Store or Play Store and follow the prompts.
Internet banking:
- Register for internet banking via the Log on tab on our website and follow the prompts.
- Download and fill out a salary switching form
- Submit the form with your employer
You’ll be paid into your nominated account once your employer has updated your details.
Along with your device, you'll need a Newcastle Permanent Visa Debit or Visa Value+ credit card. Our team can help you apply for an eligible product if you don't already have one.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. *For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531. Cashcards and Business+ Credit Cards are not eligible.
Terms, conditions, fees and charges apply.
First, download Google Wallet from the Google Play Store. Second, you can add an eligible card by snapping a picture or entering your account number manually.
If your eligible card is already set up for Google Play, you can simply add that card to Google Pay by confirming a few details.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC. Cashcards and Business+ Credit Cards are not eligible.
Terms, conditions, fees and charges apply.
You must be 11 years or over to apply for a Visa Debit card (11-13 year olds require parental consent). You can opt to receive a Visa Debit card when opening an eligible new account.
If you wish to upgrade an existing account to a Visa Debit card visit one of our branches or call 13 19 87.
Access your accounts
You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.
If you’ll be using an international SIM, you may not be able to receive SMS one-time passwords sent to your Australian mobile number. Contact us before you travel to set up an alternative Transaction Password and discuss the options available to help you continue accessing your accounts while overseas.
We may restrict access to our online banking services based on your location, so it’s a good idea to check your access before you go.
Notify us of your travel plans
Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.
To use the app to notify us of your travel plans:
- Log on
- Go to Profile
- Select Overseas travel and follow the prompts.
To use internet banking to notify us of your travel plans:
- Log on to internet banking and navigate to Services > Overseas travel,
- Select 'Add trip'
- Enter all countries you plan to visit including stopovers, and the dates you are travelling,
- Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases,
- Select ‘Save’.
Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.
Bank where you're a winner.
Get in touch
Make an enquiry
Get in touch with us online, and we'll get back to you as soon as possible.
Visit your branch
Find the Newcastle Permanent branch that's closest to you.
Account terms, conditions, fees and charges apply.
◊Win $50k Promotion: Open to eligible NSW and QLD residents aged 14 years and over.
New customers: Open a new Everyday Account and make the required eligible transactions during the promotion period to be automatically entered.
Existing customers: Receive an invitation email, complete the online entry form, and make the required eligible transactions during the promotion period.
Receive one entry for every ten eligible transactions of $5 or more made in a calendar month using your Visa Debit card on your Newcastle Permanent Everyday Account or Greater Bank Access account. Multiple entries may be earned across multiple accounts and months. Transactions must be processed through the Visa network and other exclusions apply.
Competition ends 28/02/27, prize drawn 08/03/27. Permit no TP/01287 (NSW). Full competition T&Cs available here.
Find more information on the Mozo Experts Choice Awards 2025 and Mozo People's Choice Awards 2025 awards research methodology at Mozo.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. *For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531. Cashcards and Business+ Credit Cards are not eligible.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC. Cashcards and Business+ Credit Cards are not eligible.
PayID and PayTo are registered trademarks of NPP Australia Limited.
®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the terms and conditions and consider whether the Osko and Pay ID service is appropriate for your personal circumstances.
The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.
Terms and conditions apply for internet banking and the banking app.