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BSB 650 000

Smarter banking

Your money made simple

Great news! We’re not far away from rolling out our latest app update packed with ways to make your banking even easier.  

We’ve been working hard behind the scenes to deliver an app that can make great things happen now and in the future.

In this release we’re excited to introduce some new functionality to help you do things like:

  • Bank faster with a more intuitive design
  • Request to replace a card
  • Track your transactions with a more detailed transaction history.

Plus, this update will lay the foundation for us to introduce many more enhancements like online account opening and mobile payments in the not too distant future.

Android™ users will receive a prompt to update the app throughout May, with iOS users to follow in early June.

  • What you need to do

    If you currently use your passcode to log on – there’s nothing you need to do!

    If you currently log on using your fingerprint or facial recognition (biometrics), you’ll need to know your app passcode before you update to the latest version.

    Biometrics can only be set up on your updated app after it’s downloaded, so you’ll need your passcode to access the app until then.

    Important:

    • If you don’t know your app passcode, you will need to reset it before you download the updated app or you’ll be locked out.
    • No other settings will be impacted by the update and your scheduled payments, payees and biller details will simply carry across.

  • How to reset your app passcode

    If you don’t know your current passcode, you can reset it within the app using your internet banking password:

    • Select the app ‘Log on’ button
    • If you use facial recognition, block the camera while it is occurring and select ‘Cancel’
    • If you use fingerprint recognition, select ‘Cancel’
    • Select ‘Forgot passcode’
    • Enter your internet banking password and choose a new passcode
    • If you don’t know your current internet banking password, select ‘Forgot password’ to set a new one and follow the prompts. You’ll need your 8 digit Customer ID for this. Business customers will need to enter their 8 digit member number and user ID, separated by a full stop.

    We’ll share more information closer to release and can’t wait to keep surprising you with how good banking can be. Follow us on social media or check back in for updates.

An app update is coming!

  • Phase 1 - Complete! Our devs are busy coding away.
  • tools Phase 2 - Complete! We’ll test and exterminate any bugs.
  • payees Phase 3 - In progress! It’s your turn to test and supply feedback.
  • mobile Phase 4 It’s here – download and use the new updated app!

Looking to download our current app?

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The complete terms and conditions for Internet, Mobile and Phone banking are contained in the Account Access Terms and Conditions.

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