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Smart. Simple. Secure

A smart and secure app that gives you easy access to your money? That's not bad. And it's packed full of enhancements to give you great banking today and into the future.

Take control of your finances and open an account in seconds, see where your money is going with our detailed transaction listing, manage your personal information and make payments in an instant.

Download it now from the App Store and Google Play™.

apple app store logos   google play store logos


App features

  • Banking on the go Personalised for you Rename and reorder your accounts.
  • Banking on the go Safe and secure Log in with facial recognition, fingerprint or secure passcode.
  • Banking on the go Easy payments Transfer cash in an instant and add eligible cards to Wallet.
  • Banking on the go Account management Open an account in seconds and manage your cards.

Notifications are the hero of our latest release! Simply hit Allow or enable notifications to give yourself a push and get important account alerts sent to your phone.

You can now:

  • Get notifications when money is deposited into your accounts
  • Get notifications when the current fixed interest term of your home loan is almost up
  • Access a handy 30-day summary of your notification history from the home screen and easily manage your preferences
  • Confirm the BSB belongs to the right financial institution when you add a new payee
  • Experience further accessibility improvements for iOS VoiceOver.


We have got your digital banking and mobile app questions answered. 


Push notifications are an easy way to receive updates and important information about your accounts. If you’re creating a profile or downloading the app for the first time, you’ll be prompted to allow notifications during the set up process. Otherwise, you can easily switch them on using your phone settings. Once you’ve enabled push notifications, you’ll get alerts sent directly to your device and you can manage your preferences at any time. 



  1. Open the Settings app on your phone
  2. Select Notifications and tap Newcastle Permanent
  3. Tap the ‘Allow notifications’ toggle button on
  4. Log on to the app
  5. Customise your settings by navigating to Profile > Settings > Notification settings.


  1. Open the Setting app on your phone
  2. Select Notifications and tap App notifications
  3. Tap the Newcastle Permanent toggle button on
  4. Log on to the app
  5. Customise your settings by navigating to Profile > Settings > Notification settings.

To update your address and email address:

  1. Log on to the app,
  2. Tap 'Profile' from the home screen menu
  3. Tap 'Contact details' and follow the prompts.

To update your new number for PayID separately, select ‘PayID’ from the Profile screen, delete your old PayID and add a new one. Remind your friends and family to use your new number the next time they make a payment to you.

Your password should contain a unique combination of upper and lower-case letters, numbers and special characters. Don’t use common dictionary words or personal details like your name, customer ID or date of birth, otherwise you could be liable for any unauthorised transactions. You’ll be able to see a password strength indicator the first time you register via the app or when you change your password through internet banking.

Log on the app and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.

We recommend updating to the latest version of the app as soon as it's available for the best possible experience and to take advantage of any functionality or security enhancements.

To manage the devices you’re logged in on, log on to the app, tap ‘Profile’ from the home screen menu then tap ‘Security’ then ‘Manage Devices’. All devices that you have used will appear, select any you wish to remove.

To set up a separate profile:

  1. Tap the icon in the top left of the log in screen and select ‘Add new profile’
  2. For a personal profile, select the ‘Personal’ button at the top of the screen
  3. If your new profile is for your business, select the ‘Business’ button
  4. Enter your details to complete set up

To toggle between your registered profiles, select the icon in the top left of the log in screen and choose which profile you’d like to use.

Access your accounts

You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.

Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.

Notify us of your travel plans

Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.

To use the app to notify us of your travel plans:

  • Log on
  • Go to Profile
  • Select Overseas travel and follow the prompts.

To use internet banking to notify us of your travel plans:

  • Log on to internet banking and navigate to Services > Overseas travel,
  • Select 'Add trip'
  • Enter all countries you plan to visit including stopovers, and the dates you are travelling,
  • Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases, 
  • Select ‘Save’.

Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us. 

Going overseas? Let us know in the app

Notify us of your travel plans via the app or internet banking so we can help keep an eye on your account activity while you're away.

Security advice

Your bank will never contact you unexpectedly and request the following:

• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.

Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.

Terms and conditions apply for internet banking and the banking app.

Apple, App Store, Apple Pay and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
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