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BSB 650 000
Our new look Android™ banking app is rolling out to make your banking easy today and in the future. We're as excited as you about the update and Android users will start seeing an update in the Google Play™ store in stages from now, with iOS users to follow.
The updated app brings new functionality to help you do things like:
If you don't have automatic updates on, you can download the update from Google Play™ (and later the App Store) when it's available and log on using your existing passcode. If you currently use fingerprint or facial recognition (biometrics) to access our banking app, you’ll need to know your 4 digit passcode before you update the app.
If you currently use your passcode to log on – there’s nothing you need to do!
If you use fingerprint or facial recognition (biometrics) to access your app now, you’ll need to enter your 4 digit passcode when you first log on to the updated app.
You can easily reset your passcode now and then set up biometrics once your updated app is downloaded.
No other settings will be impacted by the update and your scheduled payments, payees and biller details will simply carry across.
If you don’t know your current passcode, you can reset it within the app using your internet banking password:
Our updated app is a launch pad to deliver more enhancements over time and we have some exciting features in plan for future releases. Technology moves fast, so keep checking back for updates to our roadmap.
We'd love to hear your thoughts to help make this the best app possible, so please give us your feedback and come on the journey with us.
Your app update is here
How to view your statements
It's easy to reset your app passcode if you've forgotten it.
Now that our app is upgraded, mobile payments is next on our delivery list. We hope to share some good news with you very soon.
Once you successfully log on to the new app for the first time, you'll be prompted to enable fingerprint or facial recognition if you already use biometrics the next time you log on. If you'd like to set up biometrics, tap 'Profile' from the home screen menu then tap 'Security', select 'Enable' and follow any prompts.
You can find your 8 digit Customer ID, that you use to log on to internet banking, in a recent email from us regarding the new update.
If you didn't get this or need some help, please give us a call on 13 19 87.
We recommend updating to the latest version of the app as soon as it's available for the best possible experience and to take advantage of any functionality or security enhancements.
Make sure your device is up to date with the latest software.
We have got your digital banking and mobile app questions answered.
Terms and conditions apply for internet banking and the banking app.