We know that life doesn’t always go to plan and that our customers might need additional help through the tough times. That’s why we offer support and services that are tailored to what’s happening in your life. Major life events impact everyone differently, but we’re here to help, so please get in touch to discuss your options.
Our team can look to provide temporary relief if you are facing financial difficulties. A break from your repayments is only a temporary solution; for long term change you may need to assess your current situation and determine your priorities. There may also be other support services that may be able to assist you.
We understand life doesn't always go to plan and we're here to help any customers experiencing financial difficulty.
Our hardship program can provide support through challenging times like financial over commitment, job loss or reduced hours and illness.
Issues with gambling affect people from all walks of life and isn’t a reflection of intelligence, strength, will power or integrity.
If you or a loved one is experiencing gambling related issues, there are free and confidential self-help resources, counselling and professional support services available.
Ask yourself;
If the answer to any of the above questions is yes, you may be at risk of developing issues with gambling.
BetStop - The National Self Exclusion RegisterTM lets you exclude yourself from all Australian licensed online and phone wagering services in a single step. Once you are on the register, wagering providers must close all your betting accounts and are not allowed to send you marketing messages.
GambleAware counselling services are available 24/7 online or on 1800 858 858.
Gambling Help Online provides free 24/7 chat and email counselling and support services to assist with problem gambling and online services. For more information call 1800 858 858.
Financial and elder abuse happens when someone misuses money, financial resources, property or assets without the owner’s knowledge or consent. This can also limit a person’s access to a safe home, food, or health and medical necessities.
It can be hard to recognise when you are experiencing financial abuse – especially if the abuser is someone you know and trust.
Warning signs for both types of abuse can include:
It’s important you tell us if you think you might be the victim of financial abuse so we can:
1800ELDERhelp is a free phone line for those seeking advice on elder abuse.
Elder Abuse Hotline provides free assistance to anyone who experiences, witnesses, or suspects elder abuse on 1800 628 221.
Money Smart is run by the Australian Securities and Investments Commission (ASIC), which offers free independent guidance to help you manage your money.
If you feel unsafe, call 000. Domestic and family violence is a very complex and personal issue, and can happen to anyone, at any time. We understand it’s not always easy to speak about the difficult times, but we’re here to help with your banking needs.
This can occur through someone sending transactions with threatening or coercive descriptions. This can look like:
We can help:
1800 RESPECT is a national sexual assault, domestic and family violence counselling service which provides a 24 hour hotline for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. For more information call 1800 RESPECT (1800 737 732).
The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues. Callers will also be referred to local services that can provide assistance. For more information call 1800 050 321.
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. Callers have access to 24-hour support, anywhere anytime.
Qlife provides counselling, referrals, and support groups for LGBTIQ+ people and their families. For more information call 1800 184 527.
If you'd prefer to discuss your options get in touch at enquiries@newcastlepermanent.com.au or on 13 19 87.
Your bank will never contact you unexpectedly and request the following:
• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.
Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.
Simply let us know and we can arrange an interpreter to help with your call. You can also use the Translating and Interpreting Service (TIS National) for immediate interpreting support on 13 14 50.
If you find hearing or speaking on the phone tricky, you can reach us through the National Relay Service (NRS).
Ask us a question via the chat functionality on our website.
