We will never contact you unexpectedly and ask for your account information. Find more info on how to spot a scam here.

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Supporting our people and customers

We know that life doesn’t always go to plan and that our customers might need additional help through the tough times. That’s why we offer support and services that are tailored to what’s happening in your life. Major life events impact everyone differently, but we’re here to help, so please get in touch to discuss your options.

Our team can look to provide temporary relief if you are facing financial difficulties. A break from your repayments is only a temporary solution; for long term change you may need to assess your current situation and determine your priorities. There may also be other support services that may be able to assist you.

Here for you

We understand life doesn't always go to plan and we're here to help any customers experiencing financial difficulty. Our hardship program can provide support through challenging times like financial over commitment, job loss or reduced hours and illness.

Security advice

Your bank will never contact you unexpectedly and request the following:

• Share your password, PIN, customer number, or one-time password
• Transfer money, withdraw, or deposit cash to a third party
• Click a link to grant access to your computer
• Send a courier or staff to pick up money, cards, or details from you.

Never respond if you're contacted unexpectedly and asked for any of the above. Rather call your bank directly or visit your local branch to confirm if it's a legitimate request.

Interpreter & accessibility services

Do you prefer to speak another language?

Simply let us know and we can arrange an interpreter to help with your call. You can also use the Translating and Interpreting Service (TIS National) for immediate interpreting support on 13 14 50.

If you find hearing or speaking on the phone tricky, you can reach us through the National Relay Service (NRS).

Our complaints process (with Auslan interpreter)