Wherever possible, we collect your personal information directly from you. For example, we may collect personal information when you open an account, fill in an application form, deal with us over the telephone, send us a letter or email, visit our website, post any information on our Facebook page, or visit us in a branch. The types of personal information we collect and hold will depend on the particular products and services you request from us. If you do not provide your personal information we cannot provide our products or services to you.
There may be occasions when we need to collect personal information about you from a third party. For example, we may collect personal information from any referees that you provide, your employer, other credit providers, and third party service providers including credit reporting bodies or insurers.
We only ask for personal information that is relevant to our business relationship with you. The personal information we collect may include:
- identifying information, like your name, contact details (eg telephone number, email, postal and residential address), and your date of birth;
- information about your financial position, like your income, expenses, savings, assets, and credit arrangements;
- your employment details;
- your tax file number; or
- your reasons for applying for a particular product or service.
In certain circumstances, for example when you apply for a life insurance product, we may collect sensitive information such as your health details. We will only collect sensitive information directly from you, with your consent, unless we are otherwise permitted by law to do so.
If you use our website or Facebook page, we collect the personal information that you tell us about yourself. For example, by completing an online form such as a loan application, by sending us an email, or making any postings.