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Contact us

Whether you prefer online or in person, we are committed to providing you with exceptional customer support.

Call 13 19 87. If you are calling from overseas +61 2 4907 6501

Mon-Fri 8am-8pm Sat 8am-6pm and Sun 8am-4pm

Open most public holidays

See the contact centre hours for Easter.

Head office:
307 King Street, Newcastle West NSW 2302

Postal address:
PO Box 5001 Hunter Region Mail Centre NSW 2310

Fax 02 4927 4475 - From overseas +61 2 4927 4475

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

Call 13 19 12. From overseas +61 2 4927 4555

The BSB reference for Newcastle Permanent is 650000. However, please note some business customers may have been issued a different BSB (650300). If you are unsure what your BSB is please contact 13 19 87.

Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.

You can offer feedback or raise a complaint in writing, through one of our branches or by calling us on 13 19 87.

Our dispute resolution process

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

For media enquiries: please call 0427 567 846 or 02 4927 4221

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