Banking on the go?
There's an app for that.
• Securely access your money any time
• Check out faster in-store or online using mobile payments
• Personalise, manage and open an account in seconds.
We've migrated our Basic Access Account and Statement Savings Account to an Everyday Account that offers great everyday value.
Have you noticed any changes to your accounts? Below are some frequently asked questions you might have.
Account migration
Migration is simply the process of converting your existing account to another type that offers better features or value.
We’re always improving our products to ensure our customer needs are met. Simplifying our accounts gives you access to better value and benefits for your everyday banking.
You won’t have to change anything as part of this migration process. Your account number, details and scheduled payments will all remain the same. You may have noticed your account name has changed in the app or internet banking if you did not have a nickname assigned to your account. To change your account nickname see below.
Yes your card, including any digital card in your Apple Wallet or Google Wallet, will still work as normal.
There will be no changes to any of your existing payments via direct debit, recurring payments or scheduled payments set up on your account.
Our Everyday Account comes with some great features including no monthly account keeping fees and unlimited transactions, plus your account number and BSB will stay the same so you won’t need to make any changes to your cards or direct debits. You can explore all our account options here. You can always have a chat to our friendly team about your options by visiting your local branch or giving us a call on 13 19 87.
Once your account is migrated you won’t be charged excess transaction fees for the month in which the account is converted. Our Everyday Banking Product Schedule has more information about applicable fees for the Everyday Account.
We’re always reviewing our accounts to make sure they still meet our customer needs. If there are any other changes in the future, we’ll communicate this with customers before they happen.
To change your account nickname:
- Log on to the app
- Select the account you want to update
- In the top right hand corner of the screen select the 3 dots and then select Rename account
- Enter what nickname you want this account to have and then select Done.
To reorder your accounts:
- Log into the app
- Select Customise > Reorder accounts
- Hold and drag to reorder accounts
Changes were only recently made to our Everyday Account and now we can offer fee-free everyday banking on this account type.
Unlock your banking features
Download our award-winning app and discover all that your account has to offer.
Download our Everyday Banking Account Guide for more details.
Instant account access - add your Visa card to Digital Wallet straight after opening a new account via the app and tap away with mobile payments.
Speedy and secure payments - register your email or mobile number with PayID® to transfer money securely in near real time.
Switch your salary - streamline your banking and get paid directly into your account by submitting a form with your employer.
Pay your way - set up regular payments for your bills and loan repayments to keep on top of your budget.
Terms and conditions apply for internet banking and the banking app.
Apple Pay Terms of Use.
Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. *For a list of compatible Apple Pay devices, see support.apple.com/en-us/HT208531. Cashcards and Business+ Credit Cards are not eligible.
Google Pay Terms of Use.
Google, Google Pay, Android, Google Wallet, Google Play and the Google Play logo are trademarks of Google LLC. Cashcards and Business+ Credit Cards are not eligible.
PayID and PayTo are registered trademarks of NPP Australia Limited.