Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info.

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If you can’t find the help you need here, please ask us a question via web chat, give us a call or drop into a nearby branch.

Our app

To choose a new PIN, log on to the app, tap 'Cards' from the home screen menu then tap 'Choose PIN' and follow the prompts.

If you don’t have automatic app updates turned on, you can find the update in Google Play for Android and the App Store for iOS.

We recommend updating to the latest version of the app as soon as it's available for the best possible experience and to take advantage of any functionality or security enhancements.

Make sure your device is up to date. Our app is compatible with most mainstream device browsers and operating systems, such as:

Apple devices
iPhone when running iOS 10.0 and above.

Android devices
Devices running Android™ platform such as HTC Desire and Samsung Galaxy when running OS version 5 and above.

Once you successfully log on to the new app for the first time, you'll be prompted to enable fingerprint or facial recognition if you already use biometrics the next time you log on. If you'd like to set up biometrics, tap 'Profile' from the home screen menu then tap 'Security', select 'Enable' and follow any prompts.

You’ll notice a much more intuitive designed and a detailed transaction history, making it easier to see exactly where your money is going.

Plus, this update enables us to introduce enhancements in future releases like spend tracking, online account opening and mobile payments.

You can find your 8 digit Customer ID, that you use to log on to internet banking, in a recent email from us regarding the update.

If you didn’t get this or need some help, please give us a call on 13 19 87.

We now offer Apple Pay and Google Pay! 


Terms and conditions apply for internet banking and the banking app.

Apple, App Store, Apple Pay and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
Google, Google Play, Google Pay, the Google Play logo and YouTube are trademarks of Google LLC.
You need to be registered for Internet Banking with Newcastle Permanent to have access to Mobile Banking.
^^It is only possible to view past statements from when your accounts were registered for Internet Banking.