App FAQs

To update your address, email address or mobile number, log on to the app, tap 'Profile' from the home screen menu then tap 'Contact details' and follow the prompts. Available in app version 3.5.0.

To choose a new PIN, log on to the app, tap 'Cards' from the home screen menu then tap 'Choose PIN' and follow the prompts.

You can update your mobile to an Australian number at any time.

1. Log on, go to ‘Profile’ and select your mobile number
2. Enter your new number
3. Enter the one time password to confirm your number
4. Your new number should now be updated.

To update your new number for PayID separately, select ‘PayID’ from the Profile screen, delete your old PayID and add a new one. Remind your friends and family to use your new number the next time they make a payment to you.

Once you successfully log on to the new app for the first time, you'll be prompted to enable fingerprint or facial recognition if you already use biometrics the next time you log on. If you'd like to set up biometrics, tap 'Profile' from the home screen menu then tap 'Security', select 'Enable' and follow any prompts.

To manage the devices you’re logged in on, log on to the app, tap ‘Profile’ from the home screen menu then tap ‘Security’ then ‘Manage Devices’. All devices that you have used will appear, select any you wish to remove.

We’ve made improvements in our latest app release to focus on convenience and enhancements that save you time.

You can now:

• Safely update your personal details including your mobile number, email and address
• Refresh your Quick Balance at the tap of a button
• Change your address when ordering a replacement card if you’ve moved recently
• Edit your scheduled BPAY transactions
• Help improve merchant details by making a suggestion if there's something not right with your transaction details.

Log on and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.

We now offer Apple Pay and Google Pay! 

1. Log on and select ‘Scheduled payments’ from the top of the Home screen
2. Select the BPAY payment you want to change and tap ‘Edit’
3. Change the amount, date or customer reference number (CRN) then confirm the payment.

To make a payment to a new Biller, you’ll need to set up a new BPAY payment. The new CRN will appear on the Biller list in a future update.

To change your account nickname:

1. Log on to the app,
2. Select the account you want to update,
3. In the top right hand corner of the screen select the 3 dots and then select Rename account,
4. Enter what nickname you want this account to have and then select Done.