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BSB 650 000

Security

Our Internet Banking and App services are designed with security in mind, so you can bank without a worry.

Security Advice

Bank with peace of mind, thanks to our security guarantee

  • icon Encryption We encrypt your personal information.
  • Clock icon Session Timeouts Automatic session timeouts to keep your session secure.
  • Merchant Facilities Security Codes A simple verification method to keep your payments secure.
  • Savings Accounts Transfer Limits You can control your transfer limits to suit your needs.

How we keep you safe

We take your online banking security and privacy very seriously. We use secure and trusted technologies to keep your personal finances and identity safe, across our Internet and mobile banking services.

We guarantee the integrity of your Internet and mobile banking and that you will not be liable for unauthorised transactions recorded against your account provided:

  • You have observed the account Terms and Conditions 
  • You have not by your actions or inactions contributed to the loss; and 
  • You conduct your Internet Banking sessions from a desktop, laptop or preferred device with up-to-date security software installed and activated.


We will 

  • Maintain the confidentiality and integrity of the information we hold for you. 
  • Continue to review, develop and protect all our resources with the best security and controls.



We won't 

  • Send you unsolicited emails regarding your financial affairs. 
  • Pass on your personal details including email address to anyone without your express consent. 
  • Send you an email requesting your personal details or log on information.

mobile banking app

Download our app today

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Get in touch

  • Contact us Call 13 19 87
  • Enquiry Make an enquiry

  • Locate us Find a local branch

    Find a local branch or ATM

    You may notice a few hygiene and social distancing changes in our branches to protect customers and our people. If you are feeling unwell, please bank from home using the app, internet banking or call our local call centre team. 

    With many customers now choosing contactless ways of banking, you will find these branches open on a Saturday morning: Waratah, Wallsend, Greenhills, Charlestown Square, Raymond Terrace, Glendale, Kotara, Mount Hutton, Swansea, Erina, and Tuggerah.

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» The links provided are to websites controlled or offered by third parties (non-Newcastle Permanent). Links to other websites are provided for convenience only and do not represent any endorsement by Newcastle Permanent of the products or services offered by the website owner.

The complete terms and conditions for Internet, Mobile and Phone banking are contained in the Account Access Terms and Conditions.

Apple, Face ID, Touch ID and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google, Android and Google Play are trademarks of Google LLC.
You should consider the Terms and Conditions. Restrictions apply to some services, please see the applicable product schedule for details.