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Domestic and family violence

Know the signs

If you feel unsafe, call 000. Domestic and family violence is a very complex and personal issue, and can happen to anyone, at any time. We understand it’s not always easy to speak about the difficult times, but we’re here to help with your banking needs.

Abusive transactions

This can occur through someone sending transactions with threatening or coercive descriptions. This can look like:

  • Threats directed at the person receiving the payment or the sender threatening self harm
  • Abusive, degrading, or explicit language
  • Repeated and unwanted requests/comments 
We can help:
  • Keep your privacy safe with high security measures around storing and protecting your personal information
  • Protect your money and help with banking needs including updating your personal details, resetting passwords/PINs and changing online banking access or correspondence settings
  • Safeguard your financial future by arranging new accounts, reviewing your current accounts or helping you access hardship support for financial repayments.

Support is available

1800 RESPECT

National sexual assault, domestic and family violence counselling service which provides a 24 hour hotline for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

Learn more Call 1800 737 732

The Family Relationship Advice Line

National telephone service that helps families affected by relationship or separation issues. 

Learn more Call 1800 050 321

MensLine Australia

National 24-hour phone and online support for men with family and relationship concerns, including information and referrals.

Learn more Call 1300 78 99 78

Qlife

National organisation that provides counselling, referrals, and support groups for LGBTIQ+ people and their families. For more information call 1800 184 527.  

Learn more Call 1800 184 527

If you'd prefer to discuss your options get in touch at enquries@newcastlepermanent.com.au or on 13 19 87