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Get mobilised support with Allianz

Our partnership with Allianz means that when a natural disaster impacts our communities, they mobilise support to help affected customers. This can include pop-up support tents in affected areas, offering face-to-face assistance with claims and policy enquiries.

Availability and locations may vary depending on the event and region. We recommend checking their website for the latest information.

Learn more

What to do before a disaster

Preparing ahead of time can help reduce stress and make it easier to act if an emergency occurs. These simple steps may help you feel more prepared.

Keep important documents together

Store important documents somewhere you can easily access if you need to leave quickly.

Make a plan with your household

Know what to do and where to go when a disaster occurs.

Prepare an emergency kit

Having essentials ready can be helpful if services are disrupted.

Take steps to protect your home

Reduce risk around your property where possible.

Plan for pets and animals

Make sure pets are included in your emergency plans.

For detailed and up-to-date emergency advice, visit www.nsw.gov.au/emergency

What to do during a disaster

If a natural disaster is happening in your area, your safety is the priority. Following advice from emergency services can help you make informed decisions during uncertain times.

Pay attention to alerts and warnings

Understand the different alert levels and what they mean for you. Emergency services will provide guidance on when to prepare, take action or evacuate.

Know when and how to evacuate safely

If advised to leave, follow instructions on when to evacuate, where to go, and what to take with you. Only travel when it’s safe to do so.

Locate an evacuation centre

Emergency services can advise where local evacuation centres are operating and what support is available at each location.

What to do after a disaster

Recovery can take time, and it’s okay to take things one step at a time. When you’re ready, these general steps may help you begin the recovery process.

Assess damage once it’s safe to do so

Once it’s safe, start assessing the damage to your home and belongings.

Check on your loved ones

Reconnecting with family, friends and neighbours can provide reassurance and support.

Explore financial relief and assistance

Support may be available if you’re experiencing financial difficulty due to a natural disaster.

Review your insurance and make a claim

Checking your policy details can help you understand what support may be available and whether you can lodge a claim.

Speak to someone if you need support

Talking to a trusted person or support service can help as you recover.

Are you covered for the unexpected?

It’s always a good idea to understand what you’re covered for before the unexpected happens.

You can check or change your cover by calling our specialist insurance team at Allianz on 1300 493 824.

If you’re unsure about the replacement value of your home and contents, use these calculators to help work out an estimate.

Value my home

Value my contents

Financial hardship support

If a natural disaster has affected your ability to meet your loan repayments, please contact us to discuss all available options of support.

We offer a range of assistance options for customers experiencing financial difficulty. Depending on your circumstances, this may include:

  • Pausing repayments
  • Reducing repayments
  • Capitalising any arrears e.g., putting arrears back into the balance of the loan
  • Investigating if there are any other options that may assist our customers with their lending obligations
  • Repayment Holiday e.g. If your loan is in advance, you may be able to use those advance repayments.

Our local team will take the time to understand your situation and talk through the options available to you.

Helpful resources

Any advice is general and does not take into account your objectives, financial situation or needs. You should consider whether the product is suitable for you and read the Terms and Conditions available on request from any branch, our website or by calling 13 19 87.  

Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd, arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708 (Allianz), acting under our own AFSL. Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), for the insurer Allianz. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement and key fact sheets available on this website, by calling 13 19 87 or from any branch. The relevant Target Market Determination is available by calling 1300 493 824. If you purchase this insurance, we will receive a commission that is a percentage of the premium.  Ask us for more details or see our Website Disclosure Information before we provide you with services.