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Travelling and accessing your accounts overseas

Travelling and accessing your accounts overseas

Access your accounts

You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.

If you’ll be using an international SIM, you may not be able to receive SMS one-time passwords sent to your Australian mobile number. Contact us before you travel to set up an alternative Transaction Password and discuss the options available to help you continue accessing your accounts while overseas.

We may restrict access to our online banking services based on your location, so it’s a good idea to check your access before you go.

Notify us of your travel plans

Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.

To use the app to notify us of your travel plans:

  • Log on
  • Go to Profile
  • Select Overseas travel and follow the prompts.

To use internet banking to notify us of your travel plans:

  • Log on to internet banking and navigate to Services > Overseas travel,
  • Select 'Add trip'
  • Enter all countries you plan to visit including stopovers, and the dates you are travelling,
  • Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases, 
  • Select ‘Save’.

Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.