After a big twelve months, we were proud to report another successful year for Newcastle Permanent at our 2018 Annual General Meeting.
We encourage all our customers to attend to hear about our results, have their say on important matters and share their ideas with us.
If you didn’t get a chance to join us on the day, this short video will give you a run down on some of our performance highlights.
In 2018, we proudly celebrated our 115th year of providing better value banking, and keeping the big four banks honest along the way.
We were rated the number one Australian financial institution for customer satisfaction in June.
Disclaimer on screen, Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018
And to top it off, we took out Australia’s Home Lender of the Year and were crowned Australia’s best customer-owned banking organisation - just to name a couple of the national awards we received.
Disclaimer on screen, Mozo Experts Choice 2018 Annual Awards
Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax.
Through our community partnerships, staff donations, volunteering and fundraising we invested over $2 million to help families in our communities lead healthy, active and happy lives.
Plus, the Newcastle Permanent Charitable Foundation celebrated 15 years of supporting life-changing community projects with over $1.5m in grants distributed during the year.
We’ve got a lot of exciting things in the works as we continue to roll out the biggest digital transformation in our history.
We recently launched Osko® for near real-time payments.
And continue to enhance our Internet and Mobile Banking, and instant account opening capability.
On behalf of our dedicated team of nearly 1,000 local staff, we say thank you.
We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.