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At our 2018 Annual General Meeting, we demonstrated how we've invested in the future.

Friday, 9 November, 2018

To our customers, right throughout regional NSW and beyond, thank you for choosing a better way of banking with Newcastle Permanent.

After a big twelve months, we were proud to report another successful year for Newcastle Permanent at our 2018 Annual General Meeting today. Because we’re 100% owned by our customers, not shareholders, all our profits continue to go back into the business to provide market-leading products and services, and support for our local communities.

In 2018, we proudly celebrated our 115th year of providing better value banking and keeping the big four banks honest along the way. We were rated the number one Australian financial institution for customer satisfaction in June*. And to top it off, we took out Australia’s Home Lender of the Year and were crowned Australia’s Best Customer-Owned Banking organisation^.

Group of people walking on the beach

After a big twelve months, we were proud to report another successful year for Newcastle Permanent at our 2018 Annual General Meeting. 

We encourage all our customers to attend to hear about our results, have their say on important matters and share their ideas with us.

If you didn’t get a chance to join us on the day, this short video will give you a run down on some of our performance highlights.

In 2018, we proudly celebrated our 115th year of providing better value banking, and keeping the big four banks honest along the way.

We were rated the number one Australian financial institution for customer satisfaction in June.

Disclaimer on screen, Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018

And to top it off, we took out Australia’s Home Lender of the Year and were crowned Australia’s best customer-owned banking organisation - just to name a couple of the national awards we received.

Disclaimer on screen, Mozo Experts Choice 2018 Annual Awards

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax.

Through our community partnerships, staff donations, volunteering and fundraising we invested over $2 million to help families in our communities lead healthy, active and happy lives.

Plus, the Newcastle Permanent Charitable Foundation celebrated 15 years of supporting life-changing community projects with over $1.5m in grants distributed during the year.   

We’ve got a lot of exciting things in the works as we continue to roll out the biggest digital transformation in our history.

We recently launched Osko for near real-time payments. 

And continue to enhance our Internet and Mobile Banking, and instant account opening capability.  

On behalf of our dedicated team of nearly 1,000 local staff, we say thank you. 

We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8 million net profit after tax to reinvest in the business for the future to sustain our exceptional financial strength.

Through our community partnerships, staff donations, volunteering and fundraising we invested over $2 million to help local families lead healthy, active and happy lives. Plus, the Newcastle Permanent Charitable Foundation celebrated 15 years of supporting life-changing community projects with over $1.5 million in grants distributed during the year.

We’ve got a lot of exciting things in the works as we continue to roll out the biggest digital transformation in our history, including new technologies to make banking with us even easier.

On behalf of our team of nearly 1,000 local staff, we promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.


*Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018. ^Mozo Experts Choice 2018 Annual Awards.

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