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It’s important to acknowledge the stewardship and contribution that our Board of Directors and Executive Management make.

It’s thanks to the expertise of our Directors and Executive Management that our customers can continue to experience the benefits of our ongoing success.

You can read a full biography of each of our Directors and leadership team members in our 2020 Annual Report.


Jeff Eather
Ross Griffiths
Margie Haseltine
Jennifer Leslie
Samantha Martin-Williams
Director Karina Kwan
Director Nicki Page

Executive Management

Chief Executive Officer
Bernadette Inglis
Chief Operating Officer Stuart Hall
Chief Customer & Product Officer James Cudmore 
Chief Strategy & Governance Officer
Chris Cockburn
Chief Customer Experience Delivery Officer Paul Juergens
Head of Internal Audit Grant Katz
Chief Financial Officer
Mark Colless
Chief Risk Officer
Edith Pfister (Acting) 
Chief People & Culture Officer
Shilpa Uppal
Chief Technology Officer
Mark Williams


Constitution and Board related documents

Constitution of Newcastle Permanent

As a mutual building society we have no shareholders to pay. Instead we return our profits to our customers and the regional communities we operate in through better interest rates, competitive fees and financial support through our community involvement and extensive sponsorship program. Our Constitution sets out the rules governing the relationship between us and our customers.

Board Charter of Newcastle Permanent

Our Board Charter provides an overview of the role, responsibilities, structure and processes of our Board of Directors.

Here for good

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Health focus Additional hygiene measures are in place to protect you and our staff.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $1.5m invested in local communities each year.
~More than $11bn in total assets, 2020 Annual Report.