Keep it social

Our social media channels are a place for discussing what’s happening at Newcastle Permanent and Newcastle Permanent Charitable Foundation. We ask that you keep discussion on-topic and be respectful and courteous to others.

We reserve the right to amend, hide, or delete comments that we deem to be off-topic, offensive, defamatory, inappropriate, spamming, misleading, fraudulent, or trolling. We define trolling as any comment that’s deliberately inflammatory or aimed at upsetting other community members.

The first time a community member’s comments break these guidelines on one of our social media channels, they will receive a warning. Failure to comply with this warning may result in offending individuals being banned from that channel. We reserve the right to remove posts that we consider to be not adhering to these guidelines.

Don't post anything that violates any laws within your state, territory, or country. 

By using or accessing our social media channels, you also agree to the terms of service of the social media provider.

Be cautious of unexpected calls or messages claiming to be from us that ask for your personal information or to verify your details using a link. Don’t respond to these requests and contact us directly using a trusted source to check if a request is legitimate or not. Sometimes we might ask customers to send us their best contact details through a private message so we can arrange a call back to help with enquiries or issues that can’t be resolved via social media.

If you do post any personally identifiable information on this page, we’ll ask you to remove it immediately. Please note that in addition to our our Privacy Policy, the privacy policy of the relevant social media provider also applies regarding the security and disclosure of this information.

Please note that our social media channels don’t necessarily reflect the opinions of Newcastle Permanent or Newcastle Permanent Charitable Foundation, nor do either brand confirm their accuracy. In addition to the rights you grant to social media providers, you also grant Newcastle Permanent and their affiliates the right to utilise all posted content in other media, marketing materials, or for general business purposes without any legal or monetary obligation to the author.

If you have any questions or concerns, please get in touch.