We will never contact you unexpectedly and ask for your account information. Find more info on how to spot a scam here.

This site uses cookies to shape your online experience. Read more

COBA membership

Newcastle Permanent, part of Newcastle Greater Mutual Group, is a member of the Customer Owned Banking Association (COBA) and subscriber to the 2022 Customer Owned Banking Code of Practice (COBCOP or Code).

COBA is the industry advocate for Australia’s customer owned banking sector whose vision is to be recognised, successful and a leading advocate for a more competitive retail banking sector and a champion of the benefits of the customer owned model.

The COBCOP is a public expression of the level of support that subscribers will provide to its customers and the community, and the standards by which they will be held accountable. It outlines clearly and transparently what a customer can expect when dealing with a Code subscriber, like Newcastle Permanent.

The 2022 Code is underpinned by seven key promises. These promises establish higher standards than the law requires and reflects the customer owned banking sector’s commitment to serving the interests of its customers and communities.

  1. We will deliver banking services in the interests of our customers.
  2. We will obey the law.
  3. We will not mislead or deceive.
  4. We will act honestly and fairly.
  5. We will offer products and services that are fit for general purpose.
  6. We will deliver services with reasonable care and skill.
  7. We will contribute to the community.

A copy of the 2022 Code of Practice can be found on the COBA website, or by contacting us.

To learn more about COBA, please visit their website.

Mother and teenage son talking to Newcastle Permanent employee

We have a long and proud history of supporting the communities we are part of.

Award is based on information collected from the DBM Atlas research program – feedback from over 80,000 business owners or retail customers January 2022 through December 2022. Award results are based on experiences and perceptions of customers surveyed in this period. For DBM Atlas and DBM Australian Financial Awards information, visit dbmconsultants.com.au.