Travelling and accessing your account from overseas
Access your accounts
You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.
Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one time password.
Notify us of your travel plans
Let us know your travel plans via the app or internet banking so we can monitor your account activity overseas and provide better security for you.
To use the app to notify us of your travel plans:
- Log on
- Go to Profile
- Select Overseas travel and follow the prompts.
To use internet banking to notify us of your travel plans:
- Log on to internet banking and navigate to Services > Overseas travel,
- Select 'Add trip'
- Enter all countries you plan to visit including stopovers, and the dates you are travelling,
- Use the checkboxes provided to let us know if you are planning to use your cards for ATM withdrawals, or for large purchases,
- Select ‘Save’.
Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.