How do I block a card?
If you misplace your card, place a temporary block to prevent unauthorised transactions until you find it.
Internet banking
Blocking your card in internet banking places a temporary block on the card.
- Log on to internet banking
- Navigate to Services > Card services > Block card
- Select your card and choose a reason
If you find your card, you can call our customer contact centre to have the block removed.
Prefer to call us?
You can also contact our customer centre to place a temporary block on your lost card. If you find it later, just call us to remove the block.
If your card is lost, stolen, or at risk
You can use the app or internet banking to cancel your card and request a replacement.