How do I dispute a transaction on my Newcastle Permanent Visa card?
If you identify a suspicious / unauthorised transaction on your account, and the dispute cannot be resolved by contacting the merchant or service provider directly, we may be able to help you resolve your dispute through Visa’s dispute processes.
To allow us to help you, you must contact us immediately on 13 19 87 or by visiting your local branch as strict time frames for disputes apply. In order for us to process the dispute, you will need to block your card, and provide us with all the available information and supporting documentation regarding the transaction. It is important to note there are set rules and timeframes for the dispute processes, which can sometimes take up to 180 days to resolve.