We’re improving our systems! On Sunday 29 May from 4am-8am AEST, Osko and PayID will be unavailable, you can still make payments using Pay Anyone during this time. For full info visit our Facebook page.

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A better way of banking

Thanks for helping us become your favourite banking experience

Thank you for supporting a better way of banking

To our customers, right throughout regional NSW and beyond, thank you for choosing a better way of banking. We are proudly 100% owned by customers, not shareholders, which we believe creates better outcomes for our customers and builds vibrant local communities. With local presence and national access, we’re committed to supporting you with excellent customer service and a range of award-winning banking products – so you can be confident that banking with us is the winning choice!

Award-winning banking products

Because we’re customer owned, our profits go back to increasing the value and features of our products, and improving the way in which we deliver them to you. But don’t just take our word for it – we have been recognised with a number of industry awards this year including many Canstar five star rated home loans, the CANSTAR Customer Owned Bank of the Year – Youth Banking Award for our Smart Saver account and Money magazine’s Best of the Best 2019 Award for our Everyday Account.

Accessing your money has never been easier

Whether you are around town or away from home you always have access to our services when you need it:

  • Access to our extensive ATM network, and those of the four major banks, fee free!
  • Newcastle-based Customer Contact Centre available 7 days a week
  • Fast and secure banking on the go with Internet Banking and our apps for iPhone and AndroidTM 
  • Through our branch network, Find your nearest branch, we’re here to help!
  • Mobile Lending Managers and Financial Planners 
  • All the tools you’ll need online.

Our heart, our community

Supporting the community is in our DNA, and we’re thrilled that we can give back to the communities that support us.

Through our community partnerships, staff donations, volunteering and fundraising we invest over $2 million each year to help Australian families lead healthy, active and happy lives.

This past year has seen us continuing our involvement in Surf Lifesaving, Northern NSW Football and everyone’s favourite, Cinema Under the Stars. Our staff also participate in a range of programs as part of the CommunityAssist program to give support to many charities and community groups. Staff donations also helped deliver hay to farmers struggling with drought conditions, provided a Cuddle Cot system to hospitals for Bears of Hope and supported the operational cost of flight services for Little Wings.

During the past 16 years the Charitable Foundation has distributed almost $20 million in grants to help re-write the future for disadvantaged and marginalised members of our communities throughout regional NSW.

With communities struggling with the ongoing drought conditions and the devastating fires in our regional areas, to help provide some relief $25,000 was donated to the The Salvation Army’s Bushfire Disaster Appeal. We have also activated relief measures to help reduce the financial pressure on our customers. If you are struggling with the constant drain on your finances and require assistance, contact your local team or our Customer Contact Centre to discuss your options.

Find out more at newcastlepermanent.com.au/community or ‘Like’ us at facebook.com/newcastlepermanent

We look forward to being a part of your local community in 2020 and beyond, and will continue transforming our business to deliver better value and a superior customer experience. We’re ready for the challenges and excited about the opportunities that lie ahead as we build the future of banking, Australia’s favourite banking experience.

Here for you