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Newcastle Permanent’s social media channels are here to keep our customers up to date on Newcastle Permanent Building Society our products, upcoming events, sponsorships, community initiatives and Newcastle Permanent Charitable Foundation activities. If you would like to chat to us about any of these topics or something else, you are welcome to get in touch with us via private message via Facebook or give our Customer Contact Centre a call on 13 19 87.
If you need to get in touch with us to discuss your accounts or obtain financial advice, we need to be able to verify your identity, which can’t be done over social media. In these cases, we ask you to send us a secure message through internet banking, visit us in a branch, or call our Customer Contact Centre.
Our social media channels are a place for discussing what’s happening at Newcastle Permanent and the Newcastle Permanent Charitable Foundation. We ask that you keep discussions on-topic, and be respectful and courteous to others.
We reserve the right to amend, hide or delete comments that we deem to be off-topic, offensive, defamatory, inappropriate, spamming, misleading, fraudulent or trolling. We define trolling as any comment that’s deliberately inflammatory, or aimed at upsetting other community members.
The first time a community member’s comments breaks these guidelines on one of our social media channels they will receive a warning. Failure to comply with this warning may result in offending individuals being banned from that channel. We reserve the right to remove posts that we consider to be not adhering to these guidelines.
Do not post anything that violates any laws within your state, territory, or country.
By using or accessing our social media channels, you also agree to the terms of service of the social media provider.
We will never ask for your personal information (including bank account information, residential address, or any other personal information). Please do not respond to any request for such information. On occasion we may ask customers to send us their best contact details through private message in order to arrange a call back from our Contact Centre to assist with enquiries or issues that aren’t able to be solved via social media.
If you do post any personally identifiable information on this page, we will ask you to remove it immediately and please note that in addition to our Privacy Policy, the privacy policy of the relevant social media provider also applies in regards to the security and disclosure of this information.
Our social media channels are monitored by authorised NPBS and NPCF staff. For NPBS, we will endeavour to respond to relevant comments between 8am and 6pm on weekdays and 8am to 4pm on weekends. For NPCF, we will endeavor to respond to relevant comments between 9am to 5pm on weekdays.
Please note that the Newcastle Permanent (NPBS) and the Newcastle Permanent Charitable Foundation (NPCF) social media channels do not necessarily reflect the opinions of NPBS or NPCF, nor does NPBS or NPCF confirm their accuracy. In addition to the rights you grant to social media providers, you also grant NPBS, NPCF and their affiliates the right to utilise all posted content in other media, marketing materials, or for general business purposes without any legal or monetary obligation to the author.
If you have any questions or concerns please give our Contact Centre a call on 13 19 87.
Any general advice on the Newcastle Permanent social media channels has been prepared without taking into account your objectives, financial situations or needs. Therefore, before acting on the advice, you should consider its appropriateness for you (having regard to your objectives, financial situation and needs). Before deciding to acquire a financial product from us, you should also consider the relevant Terms and Conditions or Product Disclosure Statement pertaining to that product.
We continue to monitor COVID-19 daily. As a precaution, we may temporarily change the hours of our branches. Our locator tool will help you find an alternate branch close by. You can also download the app, internet banking or call our local call centre team to your banking safely from home.
You will find these branches open on a Saturday morning: Waratah, Wallsend, Greenhills, Charlestown Square, Raymond Terrace, Glendale, Kotara, Mount Hutton, Swansea and Erina.
Due to the COVID-19 lockdown in the Central Coast area and more customers choosing to bank from home, we have temporarily reduced our branch hours. All of our branches in the Central Coast area will be open Mon- Fri 9am-1.30pm and on Saturdays Erina Branch is open 9am-12pm (these changes do not apply to branches outside of the central coast).