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Authorised Representative assisting with your application

Authorised Representative assisting with your application

If an authorised representative such as a relative, friend or authorised party e.g. financial counsellors is acting on your behalf, we will be happy to speak with them about your situation however, we will require your signed authorisation for privacy reasons.

You can contact the National Debt Helpline on 1800 007 007 to locate your closest Financial Counsellor. Financial counsellors are qualified professionals who provide information, advice and advocacy to people in financial difficulty.

Their services are non-judgmental, free, independent and confidential.

Financial counsellors are based in community organisations throughout Australia, from large charities to smaller community centres, as well as local government agencies.

The MoneySmart website has advised to be cautious with credit repair companies that claim they can clean up or fix your debt. They may not be able to do what they say. They may also charge you high fees for things you can do by yourself for free.

Paying a credit repair company is unlikely to improve your credit score.

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