Unknown or unauthorised transactions on your account
It’s important to notify us as soon as possible if you notice any unauthorised transactions or suspicious account activity.
- Log on to internet banking
- Navigate to Accounts > Dispute a transaction
- Enter your details and follow the prompts.
Alternatively, you can notify us on 13 19 87 or by visiting your local branch.
You can also take practical measures to secure your accounts by reducing your payment limit or placing a temporary block on your cards.
Note that if you reduce your payment limit to $0 or block your cards you will need to contact us to increase your limit or unblock your cards