What do I do if my Newcastle Permanent card is lost or stolen?
Call 13 19 87. From overseas +61 2 4907 6501
Please report lost or stolen Newcastle Permanent cards immediately.
You can immediately place a temporary block on stolen or lost cards through internet banking. The block will prevent any transactions on your card.
To block your card through Internet Banking:
- Log on to Internet Banking,
- Navigate to Services, then Card Services and select ‘Block my card’,
- Select the account which the card belongs to,
- Select the card you wish to block,
- Select a ‘Reason’ for placing a block on this card,
- Agree to the Terms and Conditions,
- Select ‘Continue’.
To remove the block, contact us on 13 19 87.