Skip to Main Content

Lost or stolen cards

What do I do if my Newcastle Permanent card is lost or stolen?

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

You can immediately place a temporary block on stolen or lost cards through internet banking. The block will prevent any transactions on your card.

To block your card through Internet Banking: 

  1. Log on to Internet Banking,
  2. Navigate to Services, then Card Services and select ‘Block my card’,
  3. Select the account which the card belongs to,
  4. Select the card you wish to block,
  5. Select a ‘Reason’ for placing a block on this card,
  6. Agree to the Terms and Conditions,
  7. Select ‘Continue’.

To remove the block, contact us on 13 19 87.

Get in touch

Speak to a local

Our friendly Newcastle Permanent contact centre are here to help.

Call 13 19 87

Make an enquiry

Get in touch with us online, and we'll get back to you as soon as possible.

Make an enquiry

Visit your branch

Find the Newcastle Permanent branch that's closest to you.

Find your local branch