Lost or stolen cards

What do I do if my Newcastle Permanent card is lost or stolen?

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

You can immediately place a temporary block on stolen or lost cards through internet banking. The block will prevent any transactions on your card.

To block your card through Internet Banking: 

1. Log on to Internet Banking,
2. Navigate to Services, then Card Services and select ‘Block my card’,
3. Select the account which the card belongs to,
4. Select the card you wish to block,
5. Select a ‘Reason’ for placing a block on this card,
6. Agree to the Terms and Conditions,
7. Select ‘Continue’.

To remove the block, contact us on 13 19 87.