What is a one-time password?

A one-time password (OTP) is a 6-digit number that is sent to your registered phone number as a text message to authenticate a particular transaction or to confirm the updating of your personal information. Newcastle Permanent OTPs now include a description of the activity that has prompted the authentication.

Always take care to read these text messages and report any suspicious activity as soon as possible by calling us on 13 19 87 or by visiting your local branch.