Can a merchant switch my existing direct debit to a PayTo agreement?
PayTo agreements can only be initiated by merchants or service providers who use PayTo. With this being said, over time, merchants or service providers with whom you’ve got an existing direct debit set up may decide to switch to using PayTo.
If a merchant or service provider automatically switches your direct debit to a PayTo agreement:
- You should expect them to notify you of this change 14 days before the switch is made.
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We will also notify you when we receive payment instructions for the migrated direct debit.
- You’re not required to authorise the switch. However, if you don’t consent or have concerns, you should contact them.
- Your account can’t be debited as part of the new PayTo agreement for the first five days after the switch.