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What if my new Visa Debit card hasn’t arrived or I haven’t activated it?

What if my new Visa Debit card hasn’t arrived or I haven’t activated it?

If your new Visa Debit card hasn’t arrived within two weeks of the date advised in your letter, or you’re having trouble activating it, call us on 13 19 87 or visit your nearest branch.

Your Cashcard will stop working on the earlier of:

  • The expiry date printed on your Cashcard, or
  • The cancellation date shown in your letter.

If your new Visa Debit card has arrived, make sure you activate it before your Cashcard stops working so you can continue using your card without interruption.