Why am I now being charged fees for performing contactless transactions?
Due to recent industry changes, merchants have the ability to decide how contactless transactions will be processed. When a merchant chooses to process the transaction via eftpos, you may be subject to an eftpos transaction fee if you have exceeded the number of free ‘everyday transactions’ allowed on your account (refer to your Product Schedule). If you are unsure how your transaction will be processed, you can insert your card into the terminal and select the ‘credit’ option for Visa or the ‘cheque’ or ‘savings’ option for eftpos.