What happens if I lose my card?
In Australia:
If your card has been lost or stolen, you can place a temporary block on your card by logging into Internet Banking if you are registered or by calling us on 13 19 87. The temporary block will stop any card related transactions from occurring on the account. If your card is later relocated, the temporary block can be removed. If the card cannot be located or was stolen, you can arrange to have the card cancelled and a new card issued on the account. Your new card will be sent to you via mail and should arrive within 7-10 working days from ordering.
Overseas:
If your Newcastle Permanent Visa card is lost or stolen while you are overseas, contact us immediately to cancel the card by calling +61 2 4907 6501. If required, you may be able to access a replacement card or emergency cash through Visa Global Customer Assistance. These services are 100% discretionary based on your specific circumstances and may not be available in all instances.