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There is a hold on funds in my account I've already paid

There is a hold on funds in my account, but I have already paid, what should I do?

Sometimes a merchant will place a hold on funds in your account to confirm you have sufficient funds to cover the costs of the goods or services (e.g. A hotel may do this at the commencement of your stay). You will not be able to access these funds until the hold is removed, and a transaction for this amount is processed. If you have decided to settle the account by another means or the final transaction amount differed from the initial amount held, the hold may remain on your account for up to 14 days unless cancelled by the merchant.

To have the hold removed earlier, you will need to contact the merchant directly.

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