Skip to Main Content

I signed up for a free trial using my card, but it isn't what I am expecting…What can I do?

I signed up for a free trial using my card, but it isn't what I am expecting…What can I do?

Many companies offer products or services with a free trial period. If you are considering one of these offers, we strongly recommend you read the merchant’s terms and conditions so that you know what you are signing up to. Your participation in the trial means you automatically agree to all the terms and conditions, including the automatic charge of the full cost of the product and/or monthly subscription charges once the trial period ends. This may mean you are not able to recover your funds later on.

Free trial periods often begin on the original order date and are usually for a short window time (around 15 days). This means if the product is coming from overseas, you may only have a small window of opportunity to trial it before your account is charged.

Get in touch

Speak to a local

Our friendly Newcastle Permanent contact centre are here to help.

Call 13 19 87

Make an enquiry

Get in touch with us online, and we'll get back to you as soon as possible.

Make an enquiry

Visit your branch

Find the Newcastle Permanent branch that's closest to you.

Find your local branch