Skip to Main Content

Am I protected when I make a purchase online using my card?

Am I protected when I make a purchase online using my card?

To protect yourself when shopping online, visit only trusted merchants and avoid sites which ask you to provide unnecessary information or ask you to send payment information via email. Check to ensure that transactions occur in a secure environment. Any website URL where you enter sensitive payment information should begin with https://.

In the event that you notice any unauthorised transaction on your account, you must notify us immediately by calling 13 19 87 or visiting your local branch. Transactions made using a Visa Debit card or Visa Credit card are protected under Visa’s Zero Liability Policy, meaning you are protected if your card is lost, stolen or fraudulently used, online or offline.

Get in touch

Speak to a local

Our friendly Newcastle Permanent contact centre are here to help.

Call 13 19 87

Make an enquiry

Get in touch with us online, and we'll get back to you as soon as possible.

Make an enquiry

Visit your branch

Find the Newcastle Permanent branch that's closest to you.

Find your local branch