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Protect yourself against fraud and stay safe with these security tips

It’s so important to safeguard your finances and prevent your financial information from falling into the wrong hands.

Scammers know all the tricks! Whether it’s by phone, email, SMS, online or social media, scammers are constantly looking for opportunities to exploit for financial gain. So it’s important to keep on top of your online security and know what to look out for.

Here are some security tips for you to follow:

  • Keep your computer secure – update your firewall, anti-virus and anti-spyware software regularly. Ensure you buy your software from a verified source
  • It may seem obvious, but never disclose your PIN or access code – we will also never send you an email requesting personal details such as your PIN or access code
  • Always keep a lookout for the sender address - we send emails from DoNotReply@communications.newcastlepermanent.com.au & DoNotReply@marketing.newcastlepermanent.com.au. If you receive a Newcastle Permanent email from an address different to these then it may be fraudulent. If you are wanting to verify the legitimacy of an email from us, simply call us to check
  • If you have any concerns about the legitimacy of a website or purchase that you intend to make, do some research and check reviews. If you are still unsure, contact us before you go ahead with the transaction
  • Monitor your accounts for unauthorised transactions - and we will too! From time to time, we may contact you to verify purchases made on your account. However, it is important for you to be on the lookout for transactions that you don’t recognise

To learn more about the different types of scams visit scamwatch.

If you think you may have been a victim of fraud, visit your local branch or call us on 13 19 87.

Security

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  • Contact us Call 13 19 87

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    One of our friendly Financial Advisers will respond to your enquiry within one business day (Monday to Friday).

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    We will respond to your enquiry within one business day.

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    One of our friendly Home Loan Experts will respond to your enquiry within one business day.

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    One of our friendly Personal Loan Experts will respond to your enquiry within one business day.

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    Please be aware to borrow this amount you will be required to provide security. You may continue with your online enquiry, providing security where requested, or you can contact our Member Support Centre on 13 19 87 to discuss our security requirements prior to completing your enquiry.

    Security against Loan

    The car should be less then eight years old and for personal use only.

    The motorcycle should be less then seven years old at the end of the loan term. Please note that only on-road and dual purpose motorcycles are accepted as security for a Personal Loan.

    To be used as security this account must be held with the Newcastle Permanent. If you would like to transfer your Term Deposit to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    If the property is mortgaged, the mortgage must be held with the Newcastle Permanent to be accepted as security. If you would like to transfer your Mortgage to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    Financial statements for the past two financial years will be required to support your application.

    Please note that unemployment benefits are not accepted as eligible income to apply for a Personal Loan. You may contact our Member Support Centre directly on 13 19 87 for further clarification on acceptable sources of income.

    Acceptable Pension type: Aged, Disability, Veterans Affairs and Carers. If you are receiving any other type of pension you may not be eligible for a Personal Loan. Please contact our Member Support Centre on 13 19 87 to discuss your eligibility.

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    Here’s some information for you: Terms and conditions apply and will be included with our loan offer.

    Here’s some information for you: Newcastle Permanent Building Society AFSL 238273.

    Here’s some information for you : Applications for finance are subject to Newcastle Permanent's normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable. Loans for commercial purposes are excluded.

    Here's some more information for you: This enquiry does not constitute a loan or pre-approval. Applications for credit are subject to Newcastle Permanents normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable.

    Here’s some information for you: Applications for finance are subject to Newcastle Permanent's normal credit approval process.

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