Locally-based customer support
Our friendly Newcastle Permanent contact centre can help you during the following hours:
• Monday-Friday from 8am-6pm
• Saturday from 9am-2pm
• Sunday online only from 9am-2pm
Are you discharging your loan to
Have you sold your property?
Before you head off into the sunset, you’ll need to complete a mortgage discharge and information request form. The same will apply for any of the other following reasons:
Loan repaid
You’ve repaid your home loan.
Substituting an existing security
You’re substituting an existing security for another security, e.g. you’ve sold your existing property and bought a new property but plan to keep your existing loan
Releasing a guarantor
You’re releasing a guarantor from your home loan.
Looking to refinance one of your loans?
Chat with one of our specialists to make sure you're getting the best deal on your loan.
Before you discharge a mortgage to refinance your home loan, we may need to speak to you directly.
- Give us a call on 1300 292 957 (and select option 3) between 8:30am-5:00pm Monday to Friday (AEST) or;
- Email us directly at homeloan.retention@newcastlepermanent.com.au.
Ways to get in touch
Web chat
Ask us a question via the chat functionality on our website.