Newcastle Permanent has been awarded Customer-Owned Bank of the Year – Home Loan Refinance 2025 by Canstar*, recognised for its competitive home loan pricing and a refinancing experience designed to be simple and accessible for homeowners.
The award recognises strong performance across both variable and fixed home loans, with competitive rates and low fees supporting customers who are considering refinancing.
Paul Juergens, Chief Distribution Officer at NGM Group, said the recognition reflects the organisation’s ability to deliver value.
“We’re proud to receive this recognition from Canstar, as it reflects the value we’re able to deliver to homeowners,” Mr Juergens said.
“Our focus is on competitive rates, low fees and making refinancing straightforward.”
Mr Juergens said Newcastle Permanent’s local lending model continues to play an important role in supporting customers through the refinancing process.
“Our lenders are based in the communities they serve, which gives them a strong understanding of local markets and local conditions,” he said.
“That insight helps us provide clear, informed guidance so customers can make confident refinancing decisions.”
The award also acknowledges Newcastle Permanent’s focus on accessibility, including a streamlined online application process alongside support from local lending teams when customers need it.
Newcastle Permanent is part of NGM Group, alongside Greater Bank – together one of Australia’s largest customer-owned banking organisations.
