Why didn’t I receive a Visa Debit card?

There are a number of reasons why you may not have automatically received a Visa Debit card as part of this migration. For example, your Cashcard may not have been activated or used for an extended period, or you may already have a Visa Debit card linked to the same account. If you have any concerns about maintaining card access to your account after your Cashcard is cancelled, please contact us to discuss your options by calling 13 19 87 or visiting your local branch.