Bushfire Update: We’ve activated our Emergency Relief Package with a range of solutions and product concessions to help our customers in the region. Read more here.

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How well do you really know us?

It’s important to know who is looking after your finances

Here's some fun facts about us

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We recently had our 115th birthday!
We’ve invested in local people and communities since 1903, to provide better value banking for all customers

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We created a Newcastle Permanent Board Game!
The game took you on a trip through history to some of our branches in the Hunter region 

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We released a record in the late 1970s

The song ‘Our Town’ was created for a TV ad, then released on vinyl. All proceeds from sales went to charities

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Number one for customer satisfaction

Our customers were the most satisfied of any bank in December 2018 according to Roy Morgan

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Our staff love to get involved in the community
We provide two paid volunteer days a year for our staff, so they can help their favourite charities

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5,177 customers have the surname Smith
The Smiths love banking with us

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Our staff are very generous
Staff members have donated almost $800,000 to charities and community groups since 1997, via our our CommunityAssist Program


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One of our customers currently holds 41 accounts

That's a lot of statements to receive every year

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Our Head Office fountain has a name
It is called ‘Emergence,' and represents our commitment to our people and communities

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Mozo awarded us Australia's Best Customer-Owned
Banking for 2018
So rest assured that banking with us is the right choice