If you’re booking a holiday, we have travel insurance options you can choose from. Newcastle Permanent Travel Insurance offers coverage for travel delay expenses*, lost or damaged luggage* or unexpected cancellations*. We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.
You may be eligible for pre-existing medical condition cover on Comprehensive and Multi-Trip plans. For Domestic plans pre-existing medical condition cover only applies to Cancellation and Additional Expenses. Use the Allianz Travel Insurance online medical assessment tool, which provides an instant outcome, to find out if you are eligible.
We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
Always consult the Smartraveller website prior to any travel.
There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source. This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.
In addition to visas, countries may require proof of COVID-19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us on 1800 010 075.
Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).
If during the period of your cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under some sections of your policy. Consult your Product Disclosure Statement for details. Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation(WHO), and Department of Home Affairs.
Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.
Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full time and will be with you for 100% of your journey.
This Domestic Plan offers cover for a single trip within Australia. It is designed to cover personal liability*, luggage*, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs or increase item limits.
This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, and unexpected trip cancellation*.
This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability*, luggage*, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.
This Multi-Trip Plan is a 12-month plan that offers all the benefits of our Comprehensive or Domestic Plans for multiple trips within Australia* and overseas. Our Multi-Trip Plan is available to travellers who are aged under 75 years at the time the Certificate of Insurance is issued. You pay one premium for all return trips from Australia that you make in a 12-month period. Simply choose each trip destination as well as the trip duration that will cover your longest journey: 15, 30 or 45 days.
Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.
Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.
Doing adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.
Taking higher-value items? To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged*.
If you have any questions or need to make changes to your travel insurance policy, contact us.
If you are overseas and need to delay your return to Australia, please call us to discuss your policy extension prior to the original policy end date.
To make a new claim or to check the status of an existing claim, head to the claims portal or call us on 13 10 00
You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal (using your policy number, DOB and a six-digit code sent to your nominated mobile phone).
Call emergency services immediately if your condition is life threatening. Call us as soon as you can on:
• +61 7 3305 7499 (overseas)
• 1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd, arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708 (Allianz), acting under our own AFSL. Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), for the insurer Allianz. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement and key fact sheets available on this website, by calling 13 19 87 or from any branch. The relevant Target Market Determination is available by calling 1300 493 824. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details or see our Website Disclosure Information before we provide you with services.
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.
