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Important information about travel insurance

  • 24/7 emergency assistance If you need help while travelling, Australian-based case managers are here for you 24/7, with registered nurses and doctors available.
  • Globe icon Proud Allianz Global Assistance Partner We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need.
  • travel icon Simple claims process If something happens while you are travelling, making a claim is simple with the insurer’s online claims portal. You can make a claim online while you are still travelling or when you return.
  • thumbs up icon Pre-existing medical condition cover You may be eligible for pre-existing medical condition cover on Comprehensive, Multi-Trip and Domestic plans using the Newcastle Permanent Travel Insurance online medical assessment, which provides an instant outcome.

Embarking on your next trip is exciting

While you hope the unexpected does not happen, it is best to be prepared.

Buying travel insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*. We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need.

Heading overseas? Don't forget to pack your travel insurance.

Epidemics and pandemics

Travel has changed dramatically since COVID-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means the insurer does not cover claims that arise from, or are related to, an epidemic or pandemic.

However, Newcastle Permanent Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.

If a COVID-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.

Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.

In addition to visas, COVID-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Prior to travelling, check with the nearest embassy, consulate or immigration department of your destination.

Always consult the Smartraveller website prior to any travel.

Contact us

Customer support
If you have any questions or need to make changes to your travel insurance policy, call or email us.

Claims 
To make a new claim or to check the status of an existing claim, head to the claims portal.

24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.

Call us as soon as you can on:

Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd ACN 087 651 992 AFSL 238273, arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), for the insurer Allianz. Terms, conditions, exclusions, limits and applicable sub-limits apply. Newcastle Permanent, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision, please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. Newcastle Permanent and AGA receive a commission which is a percentage of the premium you pay for a policy - ask us for further details before we provide you with any services on this product.
» The links provided are to websites controlled or offered by third parties (non-Newcastle Permanent).

*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.