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Important information about travel insurance

New travel insurance policies are currently unavailable. For existing policies please refer to the Product Disclosure Statement for full details.

How to make a travel claim with Allianz

Important travel alert:
The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online» or call 1300 724 825». Our Travel Insurance policies do not cover claims related to COVID-19, read our FAQs» or Smartraveller».

Here’s some information for you:
*Travel insurance is arranged by Newcastle Permanent Building Society Limited ACN 087 651 992 AFSL 238273 (NPBS). This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. NPBS, Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Where any advice is provided by NPBS or its representatives, it is general advice only and provided on behalf of NPBS and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision you should consider whether the insurance is appropriate for you and the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium. Our staff earn a salary and may also be eligible for annual and other discretionary performance bonuses that are based on a number of factors that include the amount of insurance products sold. Discretionary bonuses may be of a monetary or non-monetary nature. We may also receive other benefits under our agreement with Allianz that are not directly related to the services we provide you. Ask us for more details before we provide you with any services on this product.
» The links provided are to websites controlled or offered by third parties (non-Newcastle Permanent).