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The following is a Memorandum of Understanding Member Poll Statement, by Newcastle Permanent Building Society Limited ACN 087 651 992 (NPBS).

We have asked our external member engagement company Morrow Sodali to provide survey customers with a link to this statement, confirming the legitimacy of the survey/interview. Between October 2021 and May 2022, Morrow Sodali will conduct a series of research surveys and interviews with randomly selected Newcastle Permanent customers.

This feedback will help us better understand how our customers feel about the proposed merger with Greater Bank. Research conducted by Morrow Sodali will never ask for any personally identifiable information.

Morrow Sodali is conducting member polling via phone interviews and an emailed online survey. Customers may also receive an email from Morrow Sodali reminding them of the invitation to participate in the research.

Phone interviews

Morrow Sodali uses a Sydney-based Call Centre to conduct the research.

When representatives from Morrow Sodali contact our customers they will identify themselves as calling on behalf of Newcastle Permanent Building Society.

They may call between 9am – 8pm Monday to Friday and 10am – 5pm Saturday (AEST time) from the following phone numbers:

  • 02 9066 6159
  • 02 9066 6160
  • 02 9066 6161
  • 02 9066 4088
  • 02 9066 6157
  • 02 9066 4053
  • 02 9066 6162


An email will be sent from Morrow Sodali on behalf of Newcastle Permanent to invite customers to complete the online survey.


Contact Us

Contact us

If you have any further concerns or questions please call our Customer Contact Centre on 13 19 87.