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Virtual therapy helps rural families

The Shepherd Centre

Monday, 24 September, 2018.

Five-year-old Thomas Armstrong lives on a property near the rural town of Dunedoo in Central West NSW. He was diagnosed with profound hearing loss as a newborn. When Thomas was just five months old, he received cochlear implants in both ears. When talking about that time, Thomas’ parents, Sarah and Henry, speak about living hundreds of kilometres from hearing specialists and feeling isolated. 

"We were worried we might have to uproot our lives and relocate in order to find essential services for Thomas,” Sarah said. 

“We thought, ‘we can’t live here; we can’t run a property anymore – the services just aren’t here’.” However, this wasn’t the case.

In 2016 the Charitable Foundation provided a $106,000 grant to assist The Shepherd Centre build a virtual face-to-face online platform to enhance the teleintervention services available to regional and rural families.

Thomas, graduate of The Shepard Centre’s early intervention program.
Thomas, graduate of The Shepherd Centre’s early intervention program.

This program has meant that we’ve saved hundreds of hours on the road for Thomas to receive his treatment.
Henry, Thomas’ father.

Through the Shepherd Centre’s Teleintervention Program for children with hearing loss, the Armstrong family was able to access the lifechanging early intervention therapy for Thomas at home. Using technology, this program delivers world-class hearing therapy services directly into family homes via teleconferencing and online programs, regardless of their remote location. 

Henry said it was so important for rural and regional families to have access to these services. “Without access to this virtual face-to-face program, we would have been forced to drive the five hours to Sydney for Thomas to see specialists. This program has meant that we’ve saved hundreds of hours on the road for Thomas to receive his treatment,” Henry said.

Evidence has shown that accessing the service at home does not compromise health results. The early intervention program, and the dedication by his parents, has enabled Thomas’ speech and vocabulary to develop at a rate that is equal to his peers who do not have hearing loss. 

This year, as a graduate of The Shepherd Centre’s early intervention program, Thomas started mainstream school with his mates as St Michaels Primary, Dunedoo. 

“Thomas is not limited by his diagnosis of hearing loss in any way,” Sarah said. 

“We are so grateful that we were able to participate in the virtual teleintervention program. We’re extremely optimistic about Thomas’ future.”

Newcastle Permanent Charitable Foundation annual review 2017/18
Participant at The Shepherd Centre.