How can Newcastle Permanent help?
We offer a Hardship program that may help customers that are experiencing financial difficulty. We will talk to you about your current circumstances to understand what type of assistance may be available.
We do not believe in a ‘one-size fits all’ approach. We aim to tailor an approach based on your individual circumstances and address every request in confidence.
Assistance that could be provided in appropriate circumstances includes (but not limited to):
- Pausing repayments
- Reducing repayments
- Capitalising any arrears e.g., putting arrears back into the balance of the loan
- Investigating if there are any other options that may assist our customers with their lending obligations.
- Repayment Holiday e.g. If your loan is in advance, you may be able to use those advance repayments.