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What notifications will I get

What notifications will I get?

The notifications you’ll receive relating to PayTo will fall into three separate categories.

Action required

These notifications will be sent via push notification or email, when;

  • a new agreement is created by merchant, or
  • an existing agreement is amended by a merchant.

Agreement lifecycle

These notifications will be sent via email, when;

  • a new agreement is created for a migrated direct debit,
  • a new agreement is authorised or declined,
  • a new agreement times out before being authorised or declined,
  • a new agreement is recalled by the payee or payment initiator,
  • an updated agreement is authorised or declined,
  • an updated agreement times out before being authorised or declined, 
  • an updated agreement is recalled by the payee or payment initiator,
  • an agreement expires or has reached end of term, 
  • an agreement is paused by you,
  • an agreement is paused by the payee or payment initiator,
  • an agreement is resumed by you,
  • an agreement is resumed by the payee or payment initiator,
  • an agreement is cancelled by you, or
  • an agreement is cancelled by merchant.

Payment processing

These notifications will be sent via email, when;

  • a PayTo payment is sent, initiated by the payment initiator, or
  • a PayTo payment is declined due to insufficient funds or a generic decline.