What notifications will I get?
The notifications you’ll receive relating to PayTo will fall into three separate categories.
Action required
These notifications will be sent via push notification or email, when;
- a new agreement is created by merchant, or
- an existing agreement is amended by a merchant.
Agreement lifecycle
These notifications will be sent via email, when;
- a new agreement is created for a migrated direct debit,
- a new agreement is authorised or declined,
- a new agreement times out before being authorised or declined,
- a new agreement is recalled by the payee or payment initiator,
- an updated agreement is authorised or declined,
- an updated agreement times out before being authorised or declined,
- an updated agreement is recalled by the payee or payment initiator,
- an agreement expires or has reached end of term,
- an agreement is paused by you,
- an agreement is paused by the payee or payment initiator,
- an agreement is resumed by you,
- an agreement is resumed by the payee or payment initiator,
- an agreement is cancelled by you, or
- an agreement is cancelled by merchant.
Payment processing
These notifications will be sent via email, when;
- a PayTo payment is sent, initiated by the payment initiator, or
- a PayTo payment is declined due to insufficient funds or a generic decline.