What happens with any credit card accounts?
Once we are notified that a customer has passed away, we will cancel their credit card account, which also means that any additional cardholder(s) on the credit card account will no longer be able to use their card – these cards should be destroyed immediately.
Some transactions such as direct debits may continue and you will need to contact the merchant/service provider directly to cancel the payments. If you would like a list of the regular payments on the credit card account, please ask us. If the credit card account is in credit, we will disperse this to the nominated account.