What is a direct debit and how do I cancel a direct debit?
Direct debits are convenient automatic payments. They're set up on your eligible Newcastle Permanent account by using your BSB and account number.
It allows merchants or service providers to withdraw an agreed amount from your account at scheduled times, e.g., fortnightly.
Direct debits are used for services, bills, or loan repayments.
To cancel your direct debit, you can give us a call or visit your local branch.
You'll need the following information to cancel a direct debit:
- Your account number that's debited
- Name of the merchant or service provider
- Date of your last direct debit
- Amount of your last direct debit
- And for joint accounts with joint operation: Both owners need to authorise cancellation requests for any joint accounts with full access.