
If you can’t find the help you need here, please get in touch.
Log on to the app and select ‘Profile’ from the bottom menu to find your 8 digit Customer ID. Otherwise select ‘Forgot Customer ID’ from internet banking and follow the prompts.
If you need to change your details, you can update your email address, residential address or mobile phone number yourself via the app or internet banking.
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To update your new number for PayID® separately, select ‘PayID’ from the Profile screen, delete your old PayID and add a new one. Remind your friends and family to use your new number the next time they make a payment to you.
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Alternatively, visit your local branch or call us on 13 19 87.
If you are registered for electronic communications, you will receive an email to let you know when your statement is available.
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You can request a statement if you need a more recent record of your transactions.
Interest calculations vary depending on the account type. Download your relevant interest fact sheet for more information.
You'll need your Customer ID and a few other personal details.
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Access your accounts
You may need to access your accounts from overseas, so make sure you know your app or internet banking password before you go.
Please contact us before you go to set up an alternative Transaction Password to use while travelling, this will ensure you can continue to access your accounts avoiding any issues overseas accessing your Australian mobile number to receive your SMS one-time password.
Notify us of your travel plans
Let us know your travel plans via the app or internet banking banking so we can monitor your account activity overseas and provide better security for you.
To use the app to notify us of your travel plans:
To use internet banking to notify us of your travel plans:
Alternatively, you can call us on 13 19 87, or visit one of our branches to notify us.
Get in touch for help to close your account:
Your account must be returned to a zero balance before we can close it.
You can also obtain a payout figure for your home loan, personal loan, or other credit facilities by contacting us. We'll provide you the payout figure within 7 business days of your request.
Terms and Conditions apply.
If you schedule a payment to occur on a date that is a non-business day or public holiday, including a:
the payment may be processed on the business day immediately after the scheduled date.
Checking your balance and scheduled payments regularly will help you to keep track of what’s coming in and out of your account. You can also check your Product Schedule for any details about how and when fees, charges and interest may apply for your account, to help you plan the timing of your scheduled payment to suit you.
If you want more information regarding your specific payment please contact 13 19 87.
Direct debits are convenient automatic payments. They're set up on your eligible Newcastle Permanent account by using your BSB and account number.
It allows merchants or service providers to withdraw an agreed amount from your account at scheduled times, e.g., fortnightly.
Direct debits are used for services, bills, or loan repayments.
To cancel your direct debit, you can give us a call or visit your local branch.
You'll need the following information to cancel a direct debit:
Recurring payments are similar to direct debits. However, the automatic payments are set up from your debit or credit card.
You'll set up a recurring payment using your card number, expiry date, and CVV number.
You'll have to contact your service provider or merchant directly to cancel or update your recurring payment.
Some merchants or service providers allow you to cancel or update these payments through their website or app.
Please note:
If your credit or debit card's expiry date changes, it's your responsibility to inform the merchant or service provider.
Where possible, we will assist you to seek a chargeback of any unauthorised payments debited to your credit or debit card account under a recurring payment arrangement. To do so, we may need written confirmation or other evidence from you that you cancelled the payment arrangement.
Use the app or internet banking to increase or decrease your amount by any value between $0 and your Daily Payment Limit. To increase your Daily Payment Limit or make a change after decreasing the amount to $0, please get in touch by calling or visiting a branch. We might ask you additional questions and ask for ID if you request large cash withdrawals so we can verify your identity to help keep your accounts safe and protect you from scam activity.
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Use the app or internet banking to easily and securely transfer money between your accounts, to someone else or pay a bill using BPAY.
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Check your previous or pending Transfers and BPAY payments via the app or internet banking.
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You’ll be paid into your nominated account once your employer has updated your details.
You can use the app and internet banking to update the biller nickname or your customer reference number. Changing the biller information won’t affect any future payments previously set up. To edit the biller code, you’ll need to delete the existing biller and add a new one.
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Use internet banking to set up an automatic payment from another account to your Value+ Credit Card. You can nominate to make:
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You can now set up repayments for eligible home loan types and we'll automatically adjust the minimum loan repayment amount for you if it changes.
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Please note we use an intermediary bank to facilitate international transfers and do not accept funds directly. The following information may be useful to the sending bank located overseas.
A Tier1 bank in Australia must be chosen as the intermediary to convert foreign currency to Australian dollars (if required) then onforward funds to Australian Settlements Limited (ASL) BIC ASLLAU2C.
The Intermediary bank in Australia is any of the majors – ANZ, CBA, NAB, Westpac and CitiBank Sydney.
The foreign sending bank will need to know which bank they hold an RMA with in Australia to enter in Field 56 of the Swift instructions. Codes of the available intermediary banks are in the table below.
ASL’s BIC ASLLAU2C will be the “Account With” Institution in Field 57 of the Swift instructions. Your BSB and account number along with your full legal name and address will be the Beneficiary Account details in Field 59.
Intermediary Bank in Australia (SWIFT Field 56) |
One of:
|
Bank Name | Newcastle Permanent |
Bank Code (BIC)/SWIFT Code (SWIFT Field 57) | ASLLAU2C |
Beneficiary/Receiving customer account details (SWIFT Field 59) | Please include our BSB then account number. For example 650000 XXXXXXXXX |
Beneficiary name and address | Your full name (no initials) Street address (can’t be a post office box) |
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Batch payments allow you to make multiple payments in a single transaction. You can set up batch payments by importing an ABA (Australian Bankers Association) direct entry file from your accounting or payroll system.
You’ll need the following details to set up your ABA file:
Confirmation of Payee is an industry wide service rolling out in 2025 that matches the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer. We are working on introducing this service to our customers in 2025 as part of our commitment to the Scam-Safe Accord, to help safeguard our customers from fraud, scams and mistaken payments.
As part of our implementation of the service, we will firstly be enabling other banks to check our customers’ name, BSB and account number. For example, your account name could be displayed to payers, so they can verify that the account details they have entered matches yours before making a payment to you. If you have any questions or concerns on how this may impact you, please contact us.
If you are receiving money into a personal account using your BSB and account number, and the payer’s financial institution participates in the Confirmation of Payee service, the person who’s paying you will be shown your account name only if the name they have entered is a match or a close match. If any of these details are incorrect, your name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
If you have any questions or concerns on how this may impact you, please contact us.
For further information about how we manage your privacy including how you can access and correct your personal information or make a complaint about how we have handled your information, please see our Privacy and Credit Reporting Policy.
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Place a block on your card if you lose or misplace it to prevent unauthorised transactions. Simply give us a call to unblock it or order a new one.
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Use the app or internet banking to replace a lost, stolen or damaged card. Make sure your postal address is up to date as a replacement card will be sent to the address we have on file within 7 – 10 business days. If you’d like to change your card type, please get in touch by calling or visiting a branch.
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It’s important to notify us as soon as possible if you notice any unauthorised transactions or suspicious account activity.
Alternatively, you can notify us on 13 19 87 or by visiting your local branch.
You can also take practical measures to secure your accounts by reducing your payment limit or placing a temporary block on your cards.
Note that if you reduce your payment limit to $0 or block your cards you will need to contact us to increase your limit or unblock your cards.
Contact us securely.
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Visit our security page for the best advice and latest updates.
Your password should contain a unique combination of upper and lower-case letters, numbers and special characters. Don’t use common dictionary words or personal details like your name, Customer ID or date of birth, otherwise you could be liable for any unauthorised transactions. You’ll be able to see a password strength indicator the first time you register via the app or when you change your password through internet banking.
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Download our award-winning app and discover all that your account has to offer.
Download our Everyday Banking Account Guide for more details.
Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.
PayID and PayTo are registered trademarks of NPP Australia Limited.
# The Online Savings Account Standard Rate is variable and subject to change without prior notice; however, the Introductory Bonus Rate offer is a fixed rate that won’t change during the period it applies to your account. The Introductory Bonus Rate applies for the first 3 months after the account is opened, on top of the Standard Rate. At the end of the 3-month Introductory Bonus Rate period only the Standard Rate will continue to apply. The Introductory Bonus Rate is available on a new Online Savings Account if you and all other account owners have not been eligible to receive the Introductory Bonus Rate on any other Online Savings Account in the previous 6-months. To be eligible to receive any interest inclusive of the Introductory Bonus Rate or Standard Rate, all account owners must hold an Everyday Account, Home Loan or a Credit Facility with Newcastle Permanent.