Helping local businesses thrive

Our Business Relationship Managers are here for you.

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Customer owned with a customer focus

Self-employed and small to medium businesses play a vital role in our community and that’s why we offer a range of great value business products and services including our team of Business Relationship Managers.

Whether over the phone or paying a visit, our team is passionate about helping out business owners and watching our clients’ businesses grow.

Kylie O
O'Neill's Mobile Coffee

Benefits of a Business Relationship Manager

  • favourites icon Keeping it local Local people and a local business.
  • tools icon Handy tools Business specialist, credit assessment, document preparation and settlement teams.
  • graph icon Expertise We have the market knowledge and experience required to assist you.
  • payees icon Customer service We pride ourselves on building personal relationships with all of our clients.

Meet the team

Andrew Bartlett

Andrew has over 38 years’ experience in the financial services industry, which includes 23 years’ experience in business banking. Andrew recognises the importance of delivering outstanding customer services and enjoys seeing local businesses succeed in their business growth and achievements.

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David Coles

David started his career in banking at 17 which sees him within the industry for over 40 years. He has been exposed to many economic trends and prides himself on being known as a trusted advisor to clients, family and friends. Based on the Central Coast, David enjoys supporting members and business locally and beyond.

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Natilie Hickson

Natilie has 18 years of experience in finance and has worked all over Australia in a variety of roles, specialising in lending for the last 13 years. Natilie’s customers trust her and she is consistently recognised for her professionalism, care and support. Based in Newcastle, Natilie is dedicated to supporting the business community.

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Melanie Norman

Melanie has almost 25 years of diversified experience in finance, lending and leadership. She is passionate about supporting her team to deliver world class customer outcomes which in turn supports our customers successes. She is also responsible for the continuous improvement of operations within the Business team.

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"When I spoke to our Business Relationship Manager about buying a business, he was very helpful and supportive. He came to our home to discuss things and still calls us regularly to check in." - O'Neill's Mobile Coffee

Business accounts

Helping small and medium business do big things.

Any information on this web page does not constitute advice and has been prepared without taking into account your objectives, financial situation or needs. Before acting on any advice, you should consider the appropriateness of the advice having regard to your personal circumstances. You should consider the Product Disclosure Statement before deciding whether to acquire or to continue to hold this product.
You should consider the Terms and Conditions in deciding whether to acquire, or to continue to hold these products. Fees and charges may apply.

©2023 Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd
ACN 087 651 992 Australian Financial Services Licence/Australian credit licence 238273
General Advice Warning: Any general advice on this website (including via webchat) has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on the advice, you should consider its appropriateness (having regard to your personal circumstances). Before deciding to acquire a financial product from us, you should also consider the relevant Terms and Conditions or Product Disclosure Statement.